When installing the Sophos Outlook Add-in, you may see this error:
Error 1001: No supported version of Outlook found
Applies to the following Sophos product(s) and version(s)
Sophos Outlook Add-in
You may be running a "Click-to-Run" version of Outlook 2013, which doesn't install the expected Outlook registry entries that the Sophos Outlook Add-in is looking for.
Currently, Click-to-Run isn't a supported version of Outlook by the Sophos Outlook Add-in. From an SDU, you can determine whether a Click-to-Run version is installed if there is only one Microsoft Office 2013 component installed and then a few Office 15 Click-to-Run programs present (Office 15 refers to Outlook 2013). Standard Outlook/Office installations includes each Office suite program installed separately.
What To Do
There is a workaround, though it's hard to script since there are multiple dependencies tied to Outlook version, Windows version and the Windows language.
For 32-bit versions of Outlook running on 32-bit versions of Windows and 64-bit versions of Outlook running on 64-bit versions of Windows, you will need to use these registry key as your working path:
Outlook 2007: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Common\LanguageResources
Outlook 2010: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Common\LanguageResources
Outlook 2013: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0\Common\LanguageResources
For 32-bit versions of Outlook running on 64-bit versions of Windows, you will need to use these registry key as your working path:
Outlook 2007: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\12.0\Common\LanguageResources
Outlook 2010: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\14.0\Common\LanguageResources
Outlook 2013: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\15.0\Common\LanguageResources
In the appropriate registry key, add the DWORD value UILanguage with the decimal value representing the installed Outlook's language. For reference purposes, use the second column value in this MSDN table: http://msdn.microsoft.com/nb-no/goglobal/bb964664.aspx
Commonly used values for the core languages that the Outlook Add-in is tailored would be:
English: 1033
French: 1036
German: 1031
Italian: 1040
Spanish: 1034
Japanese: 1041
Simplified Chinese: 2052 (tied primarily to Mainland China)
Traditional Chinese: 1028 (tied primarly to Taiwan)
When installing the Sophos Outlook Add-in, you may see this error:
Error 1001: No supported version of Outlook found
Applies to the following Sophos product(s) and version(s)
Sophos Outlook Add-in
You may be running a "Click-to-Run" version of Outlook 2013, which doesn't install the expected Outlook registry entries that the Sophos Outlook Add-in is looking for.
Currently, Click-to-Run isn't a supported version of Outlook by the Sophos Outlook Add-in. From an SDU, you can determine whether a Click-to-Run version is installed if there is only one Microsoft Office 2013 component installed and then a few Office 15 Click-to-Run programs present (Office 15 refers to Outlook 2013). Standard Outlook/Office installations includes each Office suite program installed separately.
What To Do
There is a workaround, though it's hard to script since there are multiple dependencies tied to Outlook version, Windows version and the Windows language.
For 32-bit versions of Outlook running on 32-bit versions of Windows and 64-bit versions of Outlook running on 64-bit versions of Windows, you will need to use these registry key as your working path:
Outlook 2007: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Common\LanguageResources
Outlook 2010: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Common\LanguageResources
Outlook 2013: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0\Common\LanguageResources
For 32-bit versions of Outlook running on 64-bit versions of Windows, you will need to use these registry key as your working path:
Outlook 2007: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\12.0\Common\LanguageResources
Outlook 2010: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\14.0\Common\LanguageResources
Outlook 2013: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\15.0\Common\LanguageResources
In the appropriate registry key, add the DWORD value UILanguage with the decimal value representing the installed Outlook's language. For reference purposes, use the second column value in this MSDN table: http://msdn.microsoft.com/nb-no/goglobal/bb964664.aspx
Commonly used values for the core languages that the Outlook Add-in is tailored would be:
English: 1033
French: 1036
German: 1031
Italian: 1040
Spanish: 1034
Japanese: 1041
Simplified Chinese: 2052 (tied primarily to Mainland China)
Traditional Chinese: 1028 (tied primarly to Taiwan)
