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Quarantine report addresses non-existing recipients

NilsKoch
Hello,

the spam quarantine report of smtp proxy addresses a number of no longer existing recipients in a Lotus Notes environment. This behaviour produces an error because the mails can't be sent to these recipients.
The incoming (spam) emails are tagged as spam correctly and are sent to quarantine so the daily quarantine report will send the report to the respective users - that do no longer exist. The recipient(s) did exist a longer time ago but not currently.

The smtp proxy is configured to verify recipients with server-callout.

Is it possible to suppress the spam quarantine report for no longer existing users?

Best regards,
N. Koch


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  • 0
    Is this an Active Directory environment?  Is the Notes server configured to not accept email for a non-existent user?  Have there been any recent updates to it?  Was this working correctly before and just recently started accepting emails for non-existent users?

    'Skipping Quarantine Reports' on the 'Exceptions' tab  will cause an email to the user for every quarantined email, so that's not a choice you want to make.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Yes it is an Active Directory environment. The configuration of the Notes server is the thing that I wanted to focus. I'm not quite familiar with Lotus Notes environment but I will check that point. I do not believe that it was working correctly before. 

    First of all I will check the configuration of the Notes server to not accept any email for non-existing users.

    Thanks!

    Best regards,
    nkoch
  • 0
    Sometimes, the easiest is to switch to authentication by Active Directory - depending on that configuration.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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