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Quarantine report missing whitelist option

BlackSheepOne
One user does not have Whitelist option in Quarantine Report all others have the Whilelist option.

I checked and the user name does have an email address associated with it.

Also when logging into the user's user portal they have these options:

SMTP Quarantine SMTP Log POP3 Quarantine POP3 Accounts Sender Whitelist Sender Blacklist

while logging into the user's user portal that has the whitelist option in thrie quarantine report has these options:

Mail Quarantine POP3 Accounts Sender Whitelist Sender Blacklist

Any ideas?


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  • 0
    From the manual:
    • Emails sent to an SMTP email address for which no user is configured in Sophos UTM can be released (but not whitelisted) from the Quarantine Report or in the Mail Manager by the administrator. However, as this user is not configured, no access to the User Portal is possible.
    • Spam emails sent to mailing lists cannot be whitelisted.

    There are two different issues - let's work on the missing Whitelist link first.  Edit the User object for the person without the link to check that it has the correct email address.  If that's not it, try deleting the object and re-creating it.  Any luck with either of those?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Bob,

    Thanks for the reply.

    The email address was correct however I deleted the account and recreated it.  Received quarantine report since user recreation and still no whitelist option.
  • 0 in reply to BlackSheepOne
    Bob,

    Neither one of those options worked.  Any other suggestions?

    Kerry
  • 0
    This is strange, Kerry, and I can't think of seeing this exact problem anywhere else.  I would first try Up2Dating to 9.304, and then getting a case opened with Sophos Support.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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