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Outlook Connector, Hotmail, UTM

MikeRM275
On the advice of a previous poster, I am starting a new thread to deal with Hotmail issues.

  We use the Outlook connector to work with Hotmail, live, or outlook.com; whatever you want to call it.  This worked perfectly fine when using TMG.  Since switching over to Sophos UTM v 9.105-9, Hotmail will not connect for any user.  It gives the following errors in Outlook:
Error (0x8004005) Network Operation failed.
Error (0x8004102A) Error  with Send/Receive.  There was an error synchronizing your folder hierarchy. Error: 80041004.

Also cannot access it via the web, it gives Sign In Host not found.


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  • 0
    Mike, have you configured the POP3 Proxy for Hotmail?  If Outlook is configured for IMAP, there's no IMAP Proxy at present, and you'll need to have Outlook connect directly via Firewall rule.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Well I guess that would be why, since the Outlook connector is for MAPI.  Though it does not explain the reason you cannot get to it from the web.
  • 0
    Though it does not explain the reason you cannot get to it from the web

    That sounds like a question for the Web Protection forum.

    First, take a look at the Firewall log to see if the traffic is being blocked there.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    So the Outlook Connector does not work, since it only does MAPI.  And looking through the firewall log shows what I put before Host not found.  So basically Hotmail functionality is tanked for Outlook.
  • 0
    Did you get Hotmail to work through the UTM? We cannot access it on the web either.
    I found out that this only happens through 2 of our WANs (normal DSLs) but it does work over a guaranteed optic fiber WAN.

    Connecting directly to the DSL routers works so it's something with the UTM.
  • 0
    Find the block in the UTM logs (Firewall, IPS, web filtering, application control?).  Do this and you'll have the information to get it unblocked.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
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  • 0
    That's the thing, it doesn´t show up as blocked anywhere. All traffic appears as allowed.

    Also, the fact that works through one of the WANs and not the others is disturbing
  • 0
    None of my clients has this problem, so if there's no block showing in the logs (#1 in Rulz), then the problem is elsewhere.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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