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Spam Release works Internal, Not working from External

cottonakin
This was working and now appears to be broken. I have checked the Email Protection, Quarantine Report, Advanced and I have "Any" in the allowed networks.

Internally, everything works fine. Externally, you get webpage can't be displayed.

If something has changed and I need a firewall Rule, what is the destination?


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  • 0
    what you mean for spam release, Users logon to User Portal ?
  • 0 in reply to Ol Deda
    Quarantine Report, click "Release" and you never get the Mail Released webpage.
  • 0 in reply to cottonakin
    If you login to the User Portal from External and go to Mail Quarantine and Release something it also works fine.

    It something about the "server.domain.org:3840" address that isn't working. It's like port 3840 isn't open but I don't think I have changed anything that would have affected that.
  • 0
    If the user is connected via VPN to your Astaro, and the DNS isn't set right, he will get a public IP and that is unreachable with some VPNs.  Other than that, if server.domain.org resolves to a public IP on your ASG, and, internally, to a private IP on the Internal interface, you should have no problem.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    If the user is connected via VPN to your Astaro, and the DNS isn't set right, he will get a public IP and that is unreachable with some VPNs. Other than that, if server.domain.org resolves to a public IP on your ASG, and, internally, to a private IP on the Internal interface, you should have no problem.

    Connected via VPN works fine. Everything is as you stated and yet, it isn't working with anything that connects externally; cell phone, from home pc's, etc... You never get the "email released" webpage and you never get the message.
  • 0
    I removed "Any" from the Quarantine Report Allowed Networks and then Re-added it back and that fixed the problem. I guess something must have gotten corrupted.

    Thanks to Scott Klassen for the fix!
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