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POP3Proxy Connection to remote server failed: USER failed on remote server: -ERR Unsupported authentication type

Vahid Sazandeh

Hi
I have configured email protection on Sophos UTM and I want to connect the email account to Microsoft Outlook.
When I make the pop settings on Microsoft Outlook, it gives a password error and the Sophos side log is as follows:

pop3proxy[20426]: Connection to remote server failed: USER failed on remote server: -ERR Unsupported authentication type

It should be noted that the software is an Axigen mail server.

Please help if possible.

Thanks.
Vahid Sazandeh



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    Salaam Vahid and welcome to the UTM Community!

    Please insert pictures of the 'Allowed Networks' for POP3, but obfuscate the names in a way that lets us tell them apart.  A similar picture of 'POP3 Servers and Prefetch Settings' on the 'Advanced' tab, and tell us whether the servers are internal or external.  Finally, a picture of the 'Registered POP3 Accounts' for your user in the 'User Portal'.

    Configuring the SMTP Proxy is easier and can also be done with a remote mail server - one is not limited to using only an internal server.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Salaam Vahid and welcome to the UTM Community!

    Please insert pictures of the 'Allowed Networks' for POP3, but obfuscate the names in a way that lets us tell them apart.  A similar picture of 'POP3 Servers and Prefetch Settings' on the 'Advanced' tab, and tell us whether the servers are internal or external.  Finally, a picture of the 'Registered POP3 Accounts' for your user in the 'User Portal'.

    Configuring the SMTP Proxy is easier and can also be done with a remote mail server - one is not limited to using only an internal server.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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