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SOPHOS UTM 9.503-4 Home - gaining time

Michael Bryenton

I just upgraded my old firewall (Dell PC) with a Zotac CI327. I installed UTM 9.503.4 and loaded my backup. Everything is running fine but the time gains more than an hour per hour. 

I opened a case with Zotac as well because I don't know if this is a hardware of software issue.

Any ideas?



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  • 0

    If I do this from the CLI the firewall restarts.

    /var/mdw/scripts/ntp stop
ntpdate 209.87.233.53
/var/mdw/scripts/ntp start


  • 0 in reply to Michael Bryenton

    Hi, Michael, and welcome to the UTM Community!

    As I bet you've already concluded, the problem is not the UTM.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    I am 90% there - still waiting to get a definitive from Zotac. They told me to reset CMOS but it was cleared when I got it. I will bring down firewall and do it again but I doubt it will fix it.

  • 0 in reply to Michael Bryenton

    NTP doesn't seem to be working on my system. If I go it from CLI it works. How often is it supposed to automatically update?

  • 0 in reply to Michael Bryenton

    sophomofo:/root # ntpq -pn
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *127.127.1.0 .LOCL. 10 l 20 9h 377 0.000 0.000 3.906
    209.87.233.53 209.87.233.52 2 u 33 128 377 63.963 -131366 192490.

  • 0 in reply to BAlfson

    Replaced the Zotac - same issue. Ran Lubuntu from USB - time is fine. Run Sophos from hard drive and time is messed up.

     

    So it looks like Sophos to me.

  • 0 in reply to Michael Bryenton

    Michael Bryenton said:

    sophomofo:/root # ntpq -pn
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *127.127.1.0 .LOCL. 10 l 20 9h 377 0.000 0.000 3.906
     209.87.233.52 2 u 33 128 377 63.963 -131366 192490.

     

    NTP is using local time because the offset and jitter are too great to sync properly although the remote ntp server is answering. You can try setting the correct time and use a different NTP server and assigning multiple NTP servers but with that kind of jitter, it probably won't sync. It seems hardware related but sophos not playing nice with your hardware can be a possibility.  

    Here is my output for comparison


    gatekeeper:/home/login # ntpq -p
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    LOCAL(0) .LOCL. 10 l 19h 128 0 0.000 0.000 0.000
    *ntp.okstate.edu .GPS. 1 u 71 128 377 43.378 0.713 4.743
    +ntp.quintex.com .CDMA. 1 u 19 128 377 70.438 -0.887 0.291

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  • 0 in reply to Michael Bryenton

    Michael Bryenton said:

    sophomofo:/root # ntpq -pn
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *127.127.1.0 .LOCL. 10 l 20 9h 377 0.000 0.000 3.906
     209.87.233.52 2 u 33 128 377 63.963 -131366 192490.

     

    NTP is using local time because the offset and jitter are too great to sync properly although the remote ntp server is answering. You can try setting the correct time and use a different NTP server and assigning multiple NTP servers but with that kind of jitter, it probably won't sync. It seems hardware related but sophos not playing nice with your hardware can be a possibility.  

    Here is my output for comparison


    gatekeeper:/home/login # ntpq -p
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    LOCAL(0) .LOCL. 10 l 19h 128 0 0.000 0.000 0.000
    *ntp.okstate.edu .GPS. 1 u 71 128 377 43.378 0.713 4.743
    +ntp.quintex.com .CDMA. 1 u 19 128 377 70.438 -0.887 0.291

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