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SOPHOS UTM 9.503-4 Home - gaining time

I just upgraded my old firewall (Dell PC) with a Zotac CI327. I installed UTM 9.503.4 and loaded my backup. Everything is running fine but the time gains more than an hour per hour.

I opened a case with Zotac as well because I don't know if this is a hardware of software issue.

Any ideas?

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0 Michael Bryenton over 7 years ago
If I do this from the CLI the firewall restarts.

/var/mdw/scripts/ntp stop ntpdate 209.87.233.53 /var/mdw/scripts/ntp start
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0 BAlfson over 7 years ago in reply to Michael Bryenton

Hi, Michael, and welcome to the UTM Community!

As I bet you've already concluded, the problem is not the UTM.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Michael Bryenton over 7 years ago in reply to BAlfson

I am 90% there - still waiting to get a definitive from Zotac. They told me to reset CMOS but it was cleared when I got it. I will bring down firewall and do it again but I doubt it will fix it.
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0 Michael Bryenton over 7 years ago in reply to Michael Bryenton

NTP doesn't seem to be working on my system. If I go it from CLI it works. How often is it supposed to automatically update?
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0 Michael Bryenton over 7 years ago in reply to Michael Bryenton

sophomofo:/root # ntpq -pn
remote refid st t when poll reach delay offset jitter
==============================================================================
*127.127.1.0 .LOCL. 10 l 20 9h 377 0.000 0.000 3.906
209.87.233.53 209.87.233.52 2 u 33 128 377 63.963 -131366 192490.
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0 Michael Bryenton over 7 years ago in reply to Michael Bryenton

sophomofo:/root # ntpq -pn
remote refid st t when poll reach delay offset jitter
==============================================================================
*127.127.1.0 .LOCL. 10 l 20 9h 377 0.000 0.000 3.906
209.87.233.53 209.87.233.52 2 u 33 128 377 63.963 -131366 192490.
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0 Billybob over 7 years ago in reply to Michael Bryenton

Michael Bryenton said:

sophomofo:/root # ntpq -pn
remote refid st t when poll reach delay offset jitter
==============================================================================
*127.127.1.0 .LOCL. 10 l 20 9h 377 0.000 0.000 3.906
209.87.233.52 2 u 33 128 377 63.963 -131366 192490.

NTP is using local time because the offset and jitter are too great to sync properly although the remote ntp server is answering. You can try setting the correct time and use a different NTP server and assigning multiple NTP servers but with that kind of jitter, it probably won't sync. It seems hardware related but sophos not playing nice with your hardware can be a possibility.

Here is my output for comparison

gatekeeper:/home/login # ntpq -p remote refid st t when poll reach delay offset jitter ============================================================================== LOCAL(0) .LOCL. 10 l 19h 128 0 0.000 0.000 0.000 *ntp.okstate.edu .GPS. 1 u 71 128 377 43.378 0.713 4.743 +ntp.quintex.com .CDMA. 1 u 19 128 377 70.438 -0.887 0.291
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0 Michael Bryenton over 7 years ago in reply to Billybob

Real time clock and a bootable Lubuntu both kept correct time. Seems to be the OS (Sophos UTM) after all. Don't know how to go about fixing it. Seems I may have to try Sophos XG.
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0 DouglasFoster over 7 years ago in reply to Michael Bryenton

Is your virtual macine configured to force time sync on to guest systems? I have seen time sync issues when time is being set by both normal (s)ntp time sync and "hardware" (host system) time sync.

But if your time is jumping by an hour, I would also look for a problem with daylight savings settings or time zone problems between guest and host.
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