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Huawei E3372 LTE Modem doesnt connect

Hi all,

I had a new USB modem stick after my old one (vodafone K5005) died.

Now I cant get the new stick Huawei E3372 to work. It does not connect, however the parameters (User, pass, PIN, APN etc) are definitely correct and working on a laptop under windows.
Under Interfaces it is shown as hardware "wwan2 huawei - E3372", "3G/UMTS" is selected and network "LTE".

The firmware of stick is 21.xxx which indicates its not a Hilink-Modem.

The version of UTM9 im using is 9.414-2

It seems UTM is not able to communicate with the stick for some reason, maybe someone has an idea?

This is whats in pppd.log:

2017:06:20-21:34:14 gate pppd[12422]: pppd 2.4.6 started by root, uid 0
2017:06:20-21:34:15 gate chat[12424]: abort on (NO CARRIER)
2017:06:20-21:34:15 gate chat[12424]: abort on (NO DIALTONE)
2017:06:20-21:34:15 gate chat[12424]: abort on (RINGING RINGING)
2017:06:20-21:34:15 gate chat[12424]: abort on (ERROR)
2017:06:20-21:34:15 gate chat[12424]: abort on (NO ANSWER)
2017:06:20-21:34:15 gate chat[12424]: abort on (BUSY)
2017:06:20-21:34:15 gate chat[12424]: abort on (DELAYED)
2017:06:20-21:34:15 gate chat[12424]: abort on (Username/Password Incorrect)
2017:06:20-21:34:15 gate chat[12424]: timeout set to 5 seconds
2017:06:20-21:34:15 gate chat[12424]: timeout set to 5 seconds
2017:06:20-21:34:15 gate chat[12424]: send (ATZ^M)
2017:06:20-21:34:15 gate chat[12424]: expect (OK)
2017:06:20-21:34:20 gate chat[12424]: alarm
2017:06:20-21:34:20 gate chat[12424]: send (+++)
2017:06:20-21:34:20 gate chat[12424]: expect (OK)
2017:06:20-21:34:25 gate chat[12424]: alarm
2017:06:20-21:34:25 gate chat[12424]: Failed
2017:06:20-21:34:25 gate pppd[12422]: Script /usr/sbin/chat -v -e -f /etc/chat/REF_IntPppTmobile -r /tmp/REF_IntPppTmobile finished (pid 12424), status = 0x3
2017:06:20-21:34:25 gate pppd[12422]: Connect script failed
2017:06:20-21:34:26 gate pppd[12422]: Exit.
2017:06:20-21:34:26 gate pppd: PPPModem connection time shorter then 60 seconds (12 sec): Error?

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0 EdmundSackbauer over 7 years ago

Update: Installed Version 9.501-5 of UTM.

still the same behaviour. I hoped it would be fixed becuase in changlog I found this:

Fix [NUTM-7350]: [Access & Identity] [RED] USB stick E3372 does not work with RED 15

But its still the same as above.
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0 EdmundSackbauer over 7 years ago in reply to EdmundSackbauer

OK I got a little further. After updating firmware on the stick I get this first connection try, for some reason it does not finish properly.

Subsequent tries to set that connection active result in the logs shown in original post.

2017:06:25-14:56:24 gate pppd[11438]: pppd 2.4.7 started by root, uid 0
2017:06:25-14:56:25 gate chat[11449]: abort on (NO CARRIER)
2017:06:25-14:56:25 gate chat[11449]: abort on (NO DIALTONE)
2017:06:25-14:56:25 gate chat[11449]: abort on (RINGING RINGING)
2017:06:25-14:56:25 gate chat[11449]: abort on (ERROR)
2017:06:25-14:56:25 gate chat[11449]: abort on (NO ANSWER)
2017:06:25-14:56:25 gate chat[11449]: abort on (BUSY)
2017:06:25-14:56:25 gate chat[11449]: abort on (DELAYED)
2017:06:25-14:56:25 gate chat[11449]: abort on (Username/Password Incorrect)
2017:06:25-14:56:25 gate chat[11449]: timeout set to 5 seconds
2017:06:25-14:56:25 gate chat[11449]: timeout set to 5 seconds
2017:06:25-14:56:25 gate chat[11449]: send (ATZ^M)
2017:06:25-14:56:25 gate chat[11449]: expect (OK)
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: OK
2017:06:25-14:56:25 gate chat[11449]:  -- got it
2017:06:25-14:56:25 gate chat[11449]: send (ATI^M)
2017:06:25-14:56:25 gate chat[11449]: expect (OK)
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: Manufacturer: huawei^M
2017:06:25-14:56:25 gate chat[11449]: Model: E3372^M
2017:06:25-14:56:25 gate chat[11449]: Revision: 21.318.01.00.55^M
2017:06:25-14:56:25 gate chat[11449]: IMEI: 861821034960176^M
2017:06:25-14:56:25 gate chat[11449]: +GCAP: +CGSM,+DS,+ES^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: OK
2017:06:25-14:56:25 gate chat[11449]:  -- got it
2017:06:25-14:56:25 gate chat[11449]: send (AT+CGDCONT?^M)
2017:06:25-14:56:25 gate chat[11449]: expect (OK)
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: +CGDCONT: 0,"IP","","",0,0,0,0,0,0^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: OK
2017:06:25-14:56:25 gate chat[11449]:  -- got it
2017:06:25-14:56:25 gate chat[11449]: send (AT+CGDCONT=1,"IP","business.gprsinternet"^M)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (AT+CGDCONT?^M)
2017:06:25-14:56:26 gate chat[11449]: report (+CGDCONT:)
2017:06:25-14:56:26 gate chat[11449]: clear abort on (ERROR)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: +CGDCONT: 0,"IP","","",0,0,0,0,0,0^M
2017:06:25-14:56:26 gate chat[11449]: +CGDCONT: 1,"IP","business.gprsinternet","",0,0,0,0,0,0^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (AT+CSQ^M)
2017:06:25-14:56:26 gate chat[11449]: report (+CSQ:)
2017:06:25-14:56:26 gate chat[11449]: abort on (ERROR)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: +CSQ: 17,99^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (ATH0^M)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (ATZ^M)
2017:06:25-14:56:26 gate chat[11449]: timeout set to 45 seconds
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (\d\d\d\d\dATD*99#^M)
2017:06:25-14:56:31 gate chat[11449]: expect (CONNECT)
2017:06:25-14:56:31 gate chat[11449]: ^M
2017:06:25-14:56:31 gate chat[11449]: ^M
2017:06:25-14:56:31 gate chat[11449]: CONNECT
2017:06:25-14:56:31 gate chat[11449]:  -- got it
2017:06:25-14:56:31 gate chat[11449]: send (ATH0^M)
2017:06:25-14:56:31 gate pppd[11438]: Script /usr/sbin/chat -v -e -f /etc/chat/REF_IntPppTmobile -r /tmp/REF_IntPppTmobile finished (pid 11449), status = 0x0
2017:06:25-14:56:31 gate pppd[11438]: Serial connection established.
2017:06:25-14:56:31 gate pppd[11438]: using channel 2
2017:06:25-14:56:31 gate pppd[11438]: Using interface ppp0
2017:06:25-14:56:31 gate pppd[11438]: Connect: ppp0 <--> /dev/wwan2
2017:06:25-14:56:36 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:39 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:42 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:45 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:48 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:51 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:54 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:57 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:57:00 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:57:03 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:57:06 gate pppd[11438]: LCP: timeout sending Config-Requests
2017:06:25-14:57:06 gate pppd[11438]: Connection terminated.
2017:06:25-14:57:06 gate chat[11610]: send (ATZ^M)
2017:06:25-14:57:06 gate pppd[11438]: Script /usr/sbin/chat -v -e '' 'ATZ' finished (pid 11610), status = 0x0
2017:06:25-14:57:06 gate pppd[11438]: Serial link disconnected.
2017:06:25-14:57:08 gate pppd[11438]: Modem hangup
2017:06:25-14:57:08 gate pppd[11438]: Exit.
2017:06:25-14:57:08 gate pppd: PPPModem connection time shorter then 60 seconds (44 sec): Error?

Reply

0 EdmundSackbauer over 7 years ago in reply to EdmundSackbauer

OK I got a little further. After updating firmware on the stick I get this first connection try, for some reason it does not finish properly.

Subsequent tries to set that connection active result in the logs shown in original post.

2017:06:25-14:56:24 gate pppd[11438]: pppd 2.4.7 started by root, uid 0
2017:06:25-14:56:25 gate chat[11449]: abort on (NO CARRIER)
2017:06:25-14:56:25 gate chat[11449]: abort on (NO DIALTONE)
2017:06:25-14:56:25 gate chat[11449]: abort on (RINGING RINGING)
2017:06:25-14:56:25 gate chat[11449]: abort on (ERROR)
2017:06:25-14:56:25 gate chat[11449]: abort on (NO ANSWER)
2017:06:25-14:56:25 gate chat[11449]: abort on (BUSY)
2017:06:25-14:56:25 gate chat[11449]: abort on (DELAYED)
2017:06:25-14:56:25 gate chat[11449]: abort on (Username/Password Incorrect)
2017:06:25-14:56:25 gate chat[11449]: timeout set to 5 seconds
2017:06:25-14:56:25 gate chat[11449]: timeout set to 5 seconds
2017:06:25-14:56:25 gate chat[11449]: send (ATZ^M)
2017:06:25-14:56:25 gate chat[11449]: expect (OK)
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: OK
2017:06:25-14:56:25 gate chat[11449]:  -- got it
2017:06:25-14:56:25 gate chat[11449]: send (ATI^M)
2017:06:25-14:56:25 gate chat[11449]: expect (OK)
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: Manufacturer: huawei^M
2017:06:25-14:56:25 gate chat[11449]: Model: E3372^M
2017:06:25-14:56:25 gate chat[11449]: Revision: 21.318.01.00.55^M
2017:06:25-14:56:25 gate chat[11449]: IMEI: 861821034960176^M
2017:06:25-14:56:25 gate chat[11449]: +GCAP: +CGSM,+DS,+ES^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: OK
2017:06:25-14:56:25 gate chat[11449]:  -- got it
2017:06:25-14:56:25 gate chat[11449]: send (AT+CGDCONT?^M)
2017:06:25-14:56:25 gate chat[11449]: expect (OK)
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: +CGDCONT: 0,"IP","","",0,0,0,0,0,0^M
2017:06:25-14:56:25 gate chat[11449]: ^M
2017:06:25-14:56:25 gate chat[11449]: OK
2017:06:25-14:56:25 gate chat[11449]:  -- got it
2017:06:25-14:56:25 gate chat[11449]: send (AT+CGDCONT=1,"IP","business.gprsinternet"^M)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (AT+CGDCONT?^M)
2017:06:25-14:56:26 gate chat[11449]: report (+CGDCONT:)
2017:06:25-14:56:26 gate chat[11449]: clear abort on (ERROR)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: +CGDCONT: 0,"IP","","",0,0,0,0,0,0^M
2017:06:25-14:56:26 gate chat[11449]: +CGDCONT: 1,"IP","business.gprsinternet","",0,0,0,0,0,0^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (AT+CSQ^M)
2017:06:25-14:56:26 gate chat[11449]: report (+CSQ:)
2017:06:25-14:56:26 gate chat[11449]: abort on (ERROR)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: +CSQ: 17,99^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (ATH0^M)
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (ATZ^M)
2017:06:25-14:56:26 gate chat[11449]: timeout set to 45 seconds
2017:06:25-14:56:26 gate chat[11449]: expect (OK)
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: ^M
2017:06:25-14:56:26 gate chat[11449]: OK
2017:06:25-14:56:26 gate chat[11449]:  -- got it
2017:06:25-14:56:26 gate chat[11449]: send (\d\d\d\d\dATD*99#^M)
2017:06:25-14:56:31 gate chat[11449]: expect (CONNECT)
2017:06:25-14:56:31 gate chat[11449]: ^M
2017:06:25-14:56:31 gate chat[11449]: ^M
2017:06:25-14:56:31 gate chat[11449]: CONNECT
2017:06:25-14:56:31 gate chat[11449]:  -- got it
2017:06:25-14:56:31 gate chat[11449]: send (ATH0^M)
2017:06:25-14:56:31 gate pppd[11438]: Script /usr/sbin/chat -v -e -f /etc/chat/REF_IntPppTmobile -r /tmp/REF_IntPppTmobile finished (pid 11449), status = 0x0
2017:06:25-14:56:31 gate pppd[11438]: Serial connection established.
2017:06:25-14:56:31 gate pppd[11438]: using channel 2
2017:06:25-14:56:31 gate pppd[11438]: Using interface ppp0
2017:06:25-14:56:31 gate pppd[11438]: Connect: ppp0 <--> /dev/wwan2
2017:06:25-14:56:36 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:39 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:42 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:45 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:48 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:51 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:54 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:56:57 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:57:00 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:57:03 gate pppd[11438]: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x977dbbf8> <pcomp> <accomp>]
2017:06:25-14:57:06 gate pppd[11438]: LCP: timeout sending Config-Requests
2017:06:25-14:57:06 gate pppd[11438]: Connection terminated.
2017:06:25-14:57:06 gate chat[11610]: send (ATZ^M)
2017:06:25-14:57:06 gate pppd[11438]: Script /usr/sbin/chat -v -e '' 'ATZ' finished (pid 11610), status = 0x0
2017:06:25-14:57:06 gate pppd[11438]: Serial link disconnected.
2017:06:25-14:57:08 gate pppd[11438]: Modem hangup
2017:06:25-14:57:08 gate pppd[11438]: Exit.
2017:06:25-14:57:08 gate pppd: PPPModem connection time shorter then 60 seconds (44 sec): Error?

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0 John Lucatorto over 7 years ago in reply to EdmundSackbauer

Did you ever get this model working?
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0 EdmundSackbauer over 7 years ago in reply to John Lucatorto

No, unfortunately not.

I am trying from time to time after a firmware upgrade, but so far everything has gotten worse.

The E3372 is not even recognized with 9.503 anymore.
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0 John Lucatorto over 7 years ago in reply to EdmundSackbauer

From this thread https://community.sophos.com/products/unified-threat-management/f/remote-ethernet-device-red/57379/unofficial-3g-umts-devices-compatibility-list#pi2353=2 it looks like some people have had success with the E3272 i'm thinking I'll try that.
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