Hi all,
When trying to upgrade my Sophos UTM (Home license) from 9.413-4 to 9.500-9 it keeps failing. This is what the log is showing:
2017:06:07-14:18:41 heimdall auisys[29379]: no HA system or cluster node
2017:06:07-14:18:41 heimdall auisys[29379]: waiting for db_verify to return (30 seconds max)
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/appctrl43-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/aptp-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/avira-xvdf-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/clvbrowser-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/geoip-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/ipsbundle-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/man9-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/ohelp9-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/savi-install'
2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/sys-install'
2017:06:07-14:18:42 heimdall auisys[29379]: Starting Up2Date Package Installer
2017:06:07-14:18:42 heimdall auisys[29379]: Install u2d packages <sys>
2017:06:07-14:18:42 heimdall auisys[29379]: Starting installing up2date packages for type 'sys'
2017:06:07-14:18:42 heimdall auisys[29379]: Installing up2date package: /var/up2date/sys/u2d-sys-9.413004-500009.tgz.gpg
2017:06:07-14:18:42 heimdall auisys[29379]: Verifying up2date package signature
2017:06:07-14:18:45 heimdall auisys[29379]: Unpacking installation instructions
2017:06:07-14:18:47 heimdall auisys[29379]: parsing installation instructions
2017:06:07-14:18:47 heimdall auisys[29379]: Unpacking up2date package container
2017:06:07-14:18:49 heimdall auisys[29379]: Running pre-installation checks
2017:06:07-14:18:52 heimdall auisys[29379]: Not installing optional libaugeas0
2017:06:07-14:18:54 heimdall auisys[29379]: Not installing optional libffi4
2017:06:07-14:18:57 heimdall auisys[29379]: Not installing optional libzypp
2017:06:07-14:18:58 heimdall auisys[29379]: Not installing optional binutils
2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional ruby
2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional ruby-devel
2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional rubygem-addressable
2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional rubygem-airbrake
2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-airbrake-ruby
2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-aws-sdk
2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-aws-sdk-v1
2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-celluloid
2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-celluloid-essentials
2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-extras
2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-fsm
2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-pool
2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-supervision
2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-crack
2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-diff-lcs
2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-docile
2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-hashdiff
2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-hitimes
2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-json
2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-little-plugger
2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-logging
2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-mini_portile2
2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-multi_json
2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-nokogiri
2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-pg
2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-pidfile
2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-public_suffix
2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-retries
2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-rspec
2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-core
2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-expectations
2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-mocks
2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-support
2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-safe_yaml
2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-sequel
2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-simplecov
2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-simplecov-html
2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-sophos-iaas
2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-thor
2017:06:07-14:19:17 heimdall auisys[29379]: Not installing optional rubygem-timers
2017:06:07-14:19:17 heimdall auisys[29379]: Not installing optional rubygem-webmock
2017:06:07-14:19:17 heimdall auisys[29379]: Not installing optional satsolver-tools
2017:06:07-14:19:22 heimdall auisys[29379]: Not installing optional zypper
2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-afg
2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-ang
2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-atg
2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-aug
2017:06:07-14:19:24 heimdall auisys[29379]: Not installing optional ep-ha-aws
2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-afg
2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-ang
2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-atg
2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-aug
2017:06:07-14:19:28 heimdall auisys[29379]: Not installing optional ep-cloud-ec2
2017:06:07-14:19:30 heimdall auisys[29379]: Not installing optional kernel-smp
2017:06:07-14:19:30 heimdall auisys[29379]: Creating automatic configuration backup
2017:06:07-14:19:31 heimdall auisys[29379]: Starting up2date package installation
2017:06:07-14:19:51 heimdall auisys[29379]: >=========================================================================
2017:06:07-14:19:51 heimdall auisys[29379]: Failed testing RPM installation (command: 'rpm --test -U --nodeps /var/up2date/sys-install/u2d-sys-9.500009/rpms/xen-tools-4.0.4-1.0.g0ca3584.rb3.i686.rpm')
2017:06:07-14:19:51 heimdall auisys[29379]:
2017:06:07-14:19:51 heimdall auisys[29379]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 2. Modules::Auisys::Legacy::Systemstep::real_installation:1232() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 6. main::main:298() auisys.pl
2017:06:07-14:19:51 heimdall auisys[29379]: 7. main::top-level:35() auisys.pl
2017:06:07-14:19:51 heimdall auisys[29379]: |=========================================================================
2017:06:07-14:19:51 heimdall auisys[29379]: Error details:
2017:06:07-14:19:51 heimdall auisys[29379]: (stdout):$VAR1 = [];
2017:06:07-14:19:51 heimdall auisys[29379]: (stderr):$VAR1 = [
2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64
2017:06:07-14:19:51 heimdall auisys[29379]: ',
2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-exists from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64
2017:06:07-14:19:51 heimdall auisys[29379]: ',
2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-read from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64
2017:06:07-14:19:51 heimdall auisys[29379]: ',
2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-rm from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64
2017:06:07-14:19:51 heimdall auisys[29379]: ',
2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-write from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64
2017:06:07-14:19:51 heimdall auisys[29379]: '
2017:06:07-14:19:51 heimdall auisys[29379]: ];
2017:06:07-14:19:51 heimdall auisys[29379]:
2017:06:07-14:19:51 heimdall auisys[29379]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 2. Modules::Auisys::Legacy::Systemstep::real_installation:1233() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 6. main::main:298() auisys.pl
2017:06:07-14:19:51 heimdall auisys[29379]: 7. main::top-level:35() auisys.pl
2017:06:07-14:19:51 heimdall auisys[29379]: |=========================================================================
2017:06:07-14:19:51 heimdall auisys[29379]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="sys"
2017:06:07-14:19:51 heimdall auisys[29379]:
2017:06:07-14:19:51 heimdall auisys[29379]: 1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 2. Modules::Auisys::Installer::Systemstep::install:246() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2017:06:07-14:19:51 heimdall auisys[29379]: 5. main::main:298() auisys.pl
2017:06:07-14:19:51 heimdall auisys[29379]: 6. main::top-level:35() auisys.pl
2017:06:07-14:19:51 heimdall auisys[29379]: [CRIT-311] Firmware Up2Date installation failed
2017:06:07-14:20:12 heimdall auisys[29379]: |=========================================================================
2017:06:07-14:20:12 heimdall auisys[29379]: A serious error occured during installation! (70)
2017:06:07-14:20:12 heimdall auisys[29379]:
2017:06:07-14:20:12 heimdall auisys[29379]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2017:06:07-14:20:12 heimdall auisys[29379]: 2. main::main:308() auisys.pl
2017:06:07-14:20:12 heimdall auisys[29379]: 3. main::top-level:35() auisys.pl
From what I understand it is failing on RPM installation testing but I have no clue how to solve this. The UTM is running on a Xen hypervisor.
Regards,
Jeroen
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