Installation of up2date package fails (9.413-4 to 9.500-9

Question

Hi all,

When trying to upgrade my Sophos UTM (Home license) from 9.413-4 to 9.500-9 it keeps failing. This is what the log is showing:

2017:06:07-14:18:41 heimdall auisys[29379]: no HA system or cluster node

2017:06:07-14:18:41 heimdall auisys[29379]: waiting for db_verify to return (30 seconds max)

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/appctrl43-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/aptp-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/avira-xvdf-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/clvbrowser-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/geoip-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/ipsbundle-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/man9-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/ohelp9-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/savi-install'

2017:06:07-14:18:42 heimdall auisys[29379]: removing '/var/up2date/sys-install'

2017:06:07-14:18:42 heimdall auisys[29379]: Starting Up2Date Package Installer

2017:06:07-14:18:42 heimdall auisys[29379]: Install u2d packages <sys>

2017:06:07-14:18:42 heimdall auisys[29379]: Starting installing up2date packages for type 'sys'

2017:06:07-14:18:42 heimdall auisys[29379]: Installing up2date package: /var/up2date/sys/u2d-sys-9.413004-500009.tgz.gpg

2017:06:07-14:18:42 heimdall auisys[29379]: Verifying up2date package signature

2017:06:07-14:18:45 heimdall auisys[29379]: Unpacking installation instructions

2017:06:07-14:18:47 heimdall auisys[29379]: parsing installation instructions

2017:06:07-14:18:47 heimdall auisys[29379]: Unpacking up2date package container

2017:06:07-14:18:49 heimdall auisys[29379]: Running pre-installation checks

2017:06:07-14:18:52 heimdall auisys[29379]: Not installing optional libaugeas0

2017:06:07-14:18:54 heimdall auisys[29379]: Not installing optional libffi4

2017:06:07-14:18:57 heimdall auisys[29379]: Not installing optional libzypp

2017:06:07-14:18:58 heimdall auisys[29379]: Not installing optional binutils

2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional ruby

2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional ruby-devel

2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional rubygem-addressable

2017:06:07-14:19:09 heimdall auisys[29379]: Not installing optional rubygem-airbrake

2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-airbrake-ruby

2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-aws-sdk

2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-aws-sdk-v1

2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-celluloid

2017:06:07-14:19:10 heimdall auisys[29379]: Not installing optional rubygem-celluloid-essentials

2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-extras

2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-fsm

2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-pool

2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-celluloid-supervision

2017:06:07-14:19:11 heimdall auisys[29379]: Not installing optional rubygem-crack

2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-diff-lcs

2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-docile

2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-hashdiff

2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-hitimes

2017:06:07-14:19:12 heimdall auisys[29379]: Not installing optional rubygem-json

2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-little-plugger

2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-logging

2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-mini_portile2

2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-multi_json

2017:06:07-14:19:13 heimdall auisys[29379]: Not installing optional rubygem-nokogiri

2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-pg

2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-pidfile

2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-public_suffix

2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-retries

2017:06:07-14:19:14 heimdall auisys[29379]: Not installing optional rubygem-rspec

2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-core

2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-expectations

2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-mocks

2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-rspec-support

2017:06:07-14:19:15 heimdall auisys[29379]: Not installing optional rubygem-safe_yaml

2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-sequel

2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-simplecov

2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-simplecov-html

2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-sophos-iaas

2017:06:07-14:19:16 heimdall auisys[29379]: Not installing optional rubygem-thor

2017:06:07-14:19:17 heimdall auisys[29379]: Not installing optional rubygem-timers

2017:06:07-14:19:17 heimdall auisys[29379]: Not installing optional rubygem-webmock

2017:06:07-14:19:17 heimdall auisys[29379]: Not installing optional satsolver-tools

2017:06:07-14:19:22 heimdall auisys[29379]: Not installing optional zypper

2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-afg

2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-ang

2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-atg

2017:06:07-14:19:23 heimdall auisys[29379]: Not installing optional ep-branding-ASG-aug

2017:06:07-14:19:24 heimdall auisys[29379]: Not installing optional ep-ha-aws

2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-afg

2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-ang

2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-atg

2017:06:07-14:19:25 heimdall auisys[29379]: Not installing optional ep-localization-aug

2017:06:07-14:19:28 heimdall auisys[29379]: Not installing optional ep-cloud-ec2

2017:06:07-14:19:30 heimdall auisys[29379]: Not installing optional kernel-smp

2017:06:07-14:19:30 heimdall auisys[29379]: Creating automatic configuration backup

2017:06:07-14:19:31 heimdall auisys[29379]: Starting up2date package installation

2017:06:07-14:19:51 heimdall auisys[29379]: >=========================================================================

2017:06:07-14:19:51 heimdall auisys[29379]: Failed testing RPM installation (command: 'rpm --test -U --nodeps /var/up2date/sys-install/u2d-sys-9.500009/rpms/xen-tools-4.0.4-1.0.g0ca3584.rb3.i686.rpm')

2017:06:07-14:19:51 heimdall auisys[29379]:

2017:06:07-14:19:51 heimdall auisys[29379]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 2. Modules::Auisys::Legacy::Systemstep::real_installation:1232() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 6. main::main:298() auisys.pl

2017:06:07-14:19:51 heimdall auisys[29379]: 7. main::top-level:35() auisys.pl

2017:06:07-14:19:51 heimdall auisys[29379]: |=========================================================================

2017:06:07-14:19:51 heimdall auisys[29379]: Error details:

2017:06:07-14:19:51 heimdall auisys[29379]: (stdout):$VAR1 = [];

2017:06:07-14:19:51 heimdall auisys[29379]: (stderr):$VAR1 = [

2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64

2017:06:07-14:19:51 heimdall auisys[29379]: ',

2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-exists from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64

2017:06:07-14:19:51 heimdall auisys[29379]: ',

2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-read from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64

2017:06:07-14:19:51 heimdall auisys[29379]: ',

2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-rm from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64

2017:06:07-14:19:51 heimdall auisys[29379]: ',

2017:06:07-14:19:51 heimdall auisys[29379]: ' file /usr/bin/xenstore-write from install of xen-tools-4.0.4-1.0.g0ca3584.rb3.i686 conflicts with file from package xe-guest-utilities-xenstore-7.0.0-24.x86_64

2017:06:07-14:19:51 heimdall auisys[29379]: '

2017:06:07-14:19:51 heimdall auisys[29379]: ];

2017:06:07-14:19:51 heimdall auisys[29379]:

2017:06:07-14:19:51 heimdall auisys[29379]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 2. Modules::Auisys::Legacy::Systemstep::real_installation:1233() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 6. main::main:298() auisys.pl

2017:06:07-14:19:51 heimdall auisys[29379]: 7. main::top-level:35() auisys.pl

2017:06:07-14:19:51 heimdall auisys[29379]: |=========================================================================

2017:06:07-14:19:51 heimdall auisys[29379]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="sys"

2017:06:07-14:19:51 heimdall auisys[29379]:

2017:06:07-14:19:51 heimdall auisys[29379]: 1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 2. Modules::Auisys::Installer::Systemstep::install:246() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm

2017:06:07-14:19:51 heimdall auisys[29379]: 5. main::main:298() auisys.pl

2017:06:07-14:19:51 heimdall auisys[29379]: 6. main::top-level:35() auisys.pl

2017:06:07-14:19:51 heimdall auisys[29379]: [CRIT-311] Firmware Up2Date installation failed

2017:06:07-14:20:12 heimdall auisys[29379]: |=========================================================================

2017:06:07-14:20:12 heimdall auisys[29379]: A serious error occured during installation! (70)

2017:06:07-14:20:12 heimdall auisys[29379]:

2017:06:07-14:20:12 heimdall auisys[29379]: 1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm

2017:06:07-14:20:12 heimdall auisys[29379]: 2. main::main:308() auisys.pl

2017:06:07-14:20:12 heimdall auisys[29379]: 3. main::top-level:35() auisys.pl

From what I understand it is failing on RPM installation testing but I have no clue how to solve this. The UTM is running on a Xen hypervisor.

Regards,

Jeroen

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