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Sophos UTM Won't Boot

I'm trying to install Sophos UTM for a friend. I've successfully installed the software multiple times but it simply won't work.

I tried installing from CD both 64 and 32 bit versions. Both claim to install fine and then computer just won't boot.

I started to try to install using USB but the mounting trick I've done in the past is not working.

All I get is a blank screen after a successful install. The system just won't book.

Computer works fine. It was booting with Windows installed and I just reinstalled Windows and it boots again. With Sophos installed nothing happens.

Does anyone have any suggestions?

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+1 sachingurung over 7 years ago

Hi Carlos,

Verify the md5 checksum of the file here. On which platform are you trying to image the ISO? Make sure two network interfaces with 20 GB hard disk and minimum 2GB of RAM is allocated.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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+1 sachingurung over 7 years ago

Hi Carlos,

Verify the md5 checksum of the file here. On which platform are you trying to image the ISO? Make sure two network interfaces with 20 GB hard disk and minimum 2GB of RAM is allocated.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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0 CarlosNaldinho over 7 years ago in reply to sachingurung

It turned out to be a problem with the optical drive. The installation CD is fine but it won't install on that machine even though it worked on another installation. Installed from USB and it worked fine on the first try
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0 micio over 7 years ago in reply to sachingurung

2 GB RAM ?

Could be this the reason because my fresh installation UTM 9.358 hangs on Verifying DMI Pool Data ...................... ?

Is an old machine with PIV and 512MB RAM.

Any help wll be very appreciated.

ciao e miao...micio

P.S. :Yes..I'm ME..Micio..Astaro user n°393...from the start and now here...from ♥ASG to UTM♥
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+1 BAlfson over 7 years ago in reply to micio

Yes!

Are you working for Sophos now?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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+1 sachingurung over 7 years ago in reply to micio

2GB of RAM is a minimum system requirement nowadays. Our SoHo appliances come with 2 GB RAM integrated.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 micio over 7 years ago in reply to BAlfson

oh no...I'm just a very old home user....but.... who knows about the future ;) ?

thankyou Bob to remember me....

ciao e miao...micio
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0 micio over 7 years ago in reply to sachingurung

thanks a lot sachingurung,

I'll search for the RAMs I need asap.

Best Regards micio
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