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Licensing problem upgrade UTM 110 to SG115w

bfg9000

Hi,

existing customer (UTM110) now bought SG115W + Fullguard for another 36 months.

I went to myutm.sophos.com and upgraded the appliance type from UTM110 to SG115. I could not choose the option 'SG115W' from the dropdown menu!
Then I applied the upgrade key - ok.
License type now says 'sg115'.

I downloaded the license file and tried to apply it to the sg115w which lead to this error: 'Cannot use SG115 license on SG115w device'

Any suggestions?

Best Regards and thank you in advance!

bfg



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  • 0

    I think you should contact your reseller who in turn can contact Sophos directly.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels

    Hi,

    thank you for your reply - unfortunately, I myself have the honour of being the responsible reseller. ;)

    I just spoke to our specialist wholesaler (Infinigate): The problem I encountered (UTM110 can not be upgraded to SG115w via Sophos myutm portal but only to SG115) is a well known problem (at least well known to Sophos ;) ).
    I now have to request an alteration of the license type from SG115 to SG115w via nsglicensing@sophos.com.

    Maybe this information will be helpful to someone else in the future.

    Thanks again and have a good day!

    bfg

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  • 0 in reply to apijnappels

    Hi,

    thank you for your reply - unfortunately, I myself have the honour of being the responsible reseller. ;)

    I just spoke to our specialist wholesaler (Infinigate): The problem I encountered (UTM110 can not be upgraded to SG115w via Sophos myutm portal but only to SG115) is a well known problem (at least well known to Sophos ;) ).
    I now have to request an alteration of the license type from SG115 to SG115w via nsglicensing@sophos.com.

    Maybe this information will be helpful to someone else in the future.

    Thanks again and have a good day!

    bfg

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