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HA is stuck in up2date

mjpmotw

We have 2 x SG330 and we startet the update installation in GUI as usual. The master went through but the slave is no stuck at "up2date" for 12 hours.

Log below.

a)

Should we simply reboot the slave?

b)

Or disconnect the slave from the HA, reset it and reconnect it so it can resync?

c)

Or rebuild the HA by simply turning it off?

Turn HA off....it will alert you that slave will go off (shutdown) and it will perform factory reset on slave. everything should be done without your additional actions
Turn back on HA on "master" (choose Automatically). Start slave and HA will sync from scratch.

 

2016:11:11-08:45:16 sg330a-2 audld[13011]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 Internal Server Error).

2016:11:11-08:45:23 sg330a-2 audld[13011]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2016:11:11-08:45:23 sg330a-2 audld[13011]: Using static download server list in HA mode

2016:11:11-09:00:02 sg330a-2 audld[16239]: running on HA master system or cluster node

2016:11:11-09:00:02 sg330a-2 audld[16239]: Starting Up2Date Package Downloader

2016:11:11-09:00:02 sg330a-2 audld[16239]: patch up2date possible

2016:11:11-09:00:02 sg330a-2 audld[16239]: Using static update server list in HA mode

2016:11:11-09:00:37 sg330a-2 audld[16239]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2016:11:11-09:00:37 sg330a-2 audld[16239]: Using static download server list in HA mode

2016:11:11-09:00:37 sg330a-2 audld[16239]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="avira-xvdf"

2016:11:11-09:00:38 sg330a-2 audld[16239]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="aptp"

2016:11:11-09:00:38 sg330a-2 auisys[16485]: running on HA master system or cluster node

2016:11:11-09:00:38 sg330a-2 auisys[16485]: waiting for db_verify to return (30 seconds max)

2016:11:11-09:00:39 sg330a-2 auisys[16485]: not cleaning /var/up2date/sys-install in --nosys mode

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/appctrl43-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/aptp-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/avira-xvdf-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/cadata-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/clvbrowser-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/geoip-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/ipsbundle-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/man9-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/ohelp9-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/savi-install'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Starting Up2Date Package Installer

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <man9> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <clvbrowser> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <appctrl43> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <ohelp9> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <cadata> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <geoip> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <ipsbundle> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <savi> found, skipping

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Install u2d packages <aptp>

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Starting installing up2date packages for type 'aptp'

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Installing up2date package: /var/up2date/aptp/u2d-aptp-9.19225.tgz.gpg

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Verifying up2date package signature

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Unpacking installation instructions

2016:11:11-09:00:39 sg330a-2 auisys[16485]: parsing installation instructions

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Unpacking up2date package container

2016:11:11-09:00:39 sg330a-2 auisys[16485]: Running pre-installation checks

2016:11:11-09:00:40 sg330a-2 auisys[16485]: Starting up2date package installation

2016:11:11-09:00:51 sg330a-2 auisys[16485]: id="371Z" severity="info" sys="system" sub="up2date" name="Successfully installed Up2Date package" status="success" action="install" package_version="9.19225" package="aptp"

2016:11:11-09:00:51 sg330a-2 auisys[16485]: [INFO-306] New Pattern Up2Dates installed

2016:11:11-09:00:51 sg330a-2 auisys[16485]: Install u2d packages <avira-xvdf>

2016:11:11-09:00:51 sg330a-2 auisys[16485]: Starting installing up2date packages for type 'avira-xvdf'

2016:11:11-09:00:51 sg330a-2 auisys[16485]: Installing up2date package: /var/up2date/avira-xvdf/u2d-avira-xvdf-9.4021-4022.patch.tgz.gpg

2016:11:11-09:00:51 sg330a-2 auisys[16485]: Verifying up2date package signature

2016:11:11-09:00:51 sg330a-2 auisys[16485]: Unpacking installation instructions

2016:11:11-09:00:51 sg330a-2 auisys[16485]: parsing installation instructions

2016:11:11-09:00:51 sg330a-2 auisys[16485]: This is a patch. Setting required_version to 9.4021

2016:11:11-09:00:51 sg330a-2 auisys[16485]: Unpacking up2date package container

2016:11:11-09:00:51 sg330a-2 auisys[16485]: Running pre-installation checks

2016:11:11-09:00:52 sg330a-2 auisys[16485]: Starting up2date package installation

2016:11:11-09:01:04 sg330a-2 auisys[16485]: id="371Z" severity="info" sys="system" sub="up2date" name="Successfully installed Up2Date package" status="success" action="install" package_version="9.4022" package="avira-xvdf"

2016:11:11-09:01:04 sg330a-2 auisys[16485]: [INFO-306] New Pattern Up2Dates installed

2016:11:11-09:01:05 sg330a-2 auisys[16485]: Up2Date Package Installer finished, exiting

2016:11:11-09:01:05 sg330a-2 auisys[16485]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"

2016:11:11-09:15:01 sg330a-2 audld[19437]: running on HA master system or cluster node

2016:11:11-09:15:01 sg330a-2 audld[19437]: Starting Up2Date Package Downloader

2016:11:11-09:15:02 sg330a-2 audld[19437]: patch up2date possible

2016:11:11-09:15:02 sg330a-2 audld[19437]: Using static update server list in HA mode



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Parents
  • +1

    often a simple reboot solves the up2date problems.

    would use Webadmins HA console or Frontpannel keys.

    If this don't help...

    delete up2date files as explained within your variant 4) and reboot system afterwards.


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Rebooting didn't change anything.

    Deleting the updates files from the non-responding node directly using ha_utils ssh and the commands below helped.

    -> Using the following commands remove the redundant packages from these locations (of the non responsive slave):

    • # rm -rf /var/up2date/sys-install/*
    • # rm /var/up2date/sys/*
    • # rm /var/up2date/.queue/* 
Reply
  • 0 in reply to dirkkotte

    Rebooting didn't change anything.

    Deleting the updates files from the non-responding node directly using ha_utils ssh and the commands below helped.

    -> Using the following commands remove the redundant packages from these locations (of the non responsive slave):

    • # rm -rf /var/up2date/sys-install/*
    • # rm /var/up2date/sys/*
    • # rm /var/up2date/.queue/* 
Children
  • 0 in reply to mjpmotw

    A tip for future updates.
    My HA up2date often failed until I started using this procedure, supplied by "Manfred" some years ago:

    1. Reboot HA slave - wait for the 'fully functional' mail
    2. Reboot HA master - wait for the fully functional' mail
    3. Install up2date

    I haven't installed UTM 9.408-4 on my 2 SG30, so I don't know is there are any general problems with the release.

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