We have 2 x SG330 and we startet the update installation in GUI as usual. The master went through but the slave is no stuck at "up2date" for 12 hours.
Log below.
a)
Should we simply reboot the slave?
b)
Or disconnect the slave from the HA, reset it and reconnect it so it can resync?
c)
Or rebuild the HA by simply turning it off?
Turn HA off....it will alert you that slave will go off (shutdown) and it will perform factory reset on slave. everything should be done without your additional actions
Turn back on HA on "master" (choose Automatically). Start slave and HA will sync from scratch.
2016:11:11-08:45:16 sg330a-2 audld[13011]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 Internal Server Error).
2016:11:11-08:45:23 sg330a-2 audld[13011]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:11:11-08:45:23 sg330a-2 audld[13011]: Using static download server list in HA mode
2016:11:11-09:00:02 sg330a-2 audld[16239]: running on HA master system or cluster node
2016:11:11-09:00:02 sg330a-2 audld[16239]: Starting Up2Date Package Downloader
2016:11:11-09:00:02 sg330a-2 audld[16239]: patch up2date possible
2016:11:11-09:00:02 sg330a-2 audld[16239]: Using static update server list in HA mode
2016:11:11-09:00:37 sg330a-2 audld[16239]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2016:11:11-09:00:37 sg330a-2 audld[16239]: Using static download server list in HA mode
2016:11:11-09:00:37 sg330a-2 audld[16239]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="avira-xvdf"
2016:11:11-09:00:38 sg330a-2 audld[16239]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="aptp"
2016:11:11-09:00:38 sg330a-2 auisys[16485]: running on HA master system or cluster node
2016:11:11-09:00:38 sg330a-2 auisys[16485]: waiting for db_verify to return (30 seconds max)
2016:11:11-09:00:39 sg330a-2 auisys[16485]: not cleaning /var/up2date/sys-install in --nosys mode
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/appctrl43-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/aptp-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/avira-xvdf-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/cadata-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/clvbrowser-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/geoip-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/ipsbundle-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/man9-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/ohelp9-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: removing '/var/up2date/savi-install'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Starting Up2Date Package Installer
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <man9> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <clvbrowser> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <appctrl43> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <ohelp9> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <cadata> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <geoip> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <ipsbundle> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: No suitable packages of type <savi> found, skipping
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Install u2d packages <aptp>
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Starting installing up2date packages for type 'aptp'
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Installing up2date package: /var/up2date/aptp/u2d-aptp-9.19225.tgz.gpg
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Verifying up2date package signature
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Unpacking installation instructions
2016:11:11-09:00:39 sg330a-2 auisys[16485]: parsing installation instructions
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Unpacking up2date package container
2016:11:11-09:00:39 sg330a-2 auisys[16485]: Running pre-installation checks
2016:11:11-09:00:40 sg330a-2 auisys[16485]: Starting up2date package installation
2016:11:11-09:00:51 sg330a-2 auisys[16485]: id="371Z" severity="info" sys="system" sub="up2date" name="Successfully installed Up2Date package" status="success" action="install" package_version="9.19225" package="aptp"
2016:11:11-09:00:51 sg330a-2 auisys[16485]: [INFO-306] New Pattern Up2Dates installed
2016:11:11-09:00:51 sg330a-2 auisys[16485]: Install u2d packages <avira-xvdf>
2016:11:11-09:00:51 sg330a-2 auisys[16485]: Starting installing up2date packages for type 'avira-xvdf'
2016:11:11-09:00:51 sg330a-2 auisys[16485]: Installing up2date package: /var/up2date/avira-xvdf/u2d-avira-xvdf-9.4021-4022.patch.tgz.gpg
2016:11:11-09:00:51 sg330a-2 auisys[16485]: Verifying up2date package signature
2016:11:11-09:00:51 sg330a-2 auisys[16485]: Unpacking installation instructions
2016:11:11-09:00:51 sg330a-2 auisys[16485]: parsing installation instructions
2016:11:11-09:00:51 sg330a-2 auisys[16485]: This is a patch. Setting required_version to 9.4021
2016:11:11-09:00:51 sg330a-2 auisys[16485]: Unpacking up2date package container
2016:11:11-09:00:51 sg330a-2 auisys[16485]: Running pre-installation checks
2016:11:11-09:00:52 sg330a-2 auisys[16485]: Starting up2date package installation
2016:11:11-09:01:04 sg330a-2 auisys[16485]: id="371Z" severity="info" sys="system" sub="up2date" name="Successfully installed Up2Date package" status="success" action="install" package_version="9.4022" package="avira-xvdf"
2016:11:11-09:01:04 sg330a-2 auisys[16485]: [INFO-306] New Pattern Up2Dates installed
2016:11:11-09:01:05 sg330a-2 auisys[16485]: Up2Date Package Installer finished, exiting
2016:11:11-09:01:05 sg330a-2 auisys[16485]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2016:11:11-09:15:01 sg330a-2 audld[19437]: running on HA master system or cluster node
2016:11:11-09:15:01 sg330a-2 audld[19437]: Starting Up2Date Package Downloader
2016:11:11-09:15:02 sg330a-2 audld[19437]: patch up2date possible
2016:11:11-09:15:02 sg330a-2 audld[19437]: Using static update server list in HA mode
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