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Passwd not available in recent 9.405 ISO Install for Password Reset

Ben

so i tried to set a password for loginuser and root as described in the sophos KB https://community.sophos.com/kb/de-de/115346

passwd command can not be found (yes i followed the instructions 1by1)



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  • 0

    I'm not aware of any passwd command, but there is a way to set a new WebAdmin password for the admin user:

        cc passwd [mynewpassword]

    After that, you can login to WebAdmin and set the shell passwords there.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    i followed the Knowledebase Article which didnt work, i reported that problem here. 

    Your suggestion is OK as long as you have access to the root account, not when you use the recovery boot option according to the KB. 

    ---

    Sophos UTM 9.3 Certified Engineer

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  • 0 in reply to BAlfson

    i followed the Knowledebase Article which didnt work, i reported that problem here. 

    Your suggestion is OK as long as you have access to the root account, not when you use the recovery boot option according to the KB. 

    ---

    Sophos UTM 9.3 Certified Engineer

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  • 0 in reply to Ben

    Hi, Ben.

     

    Are you saying that you were able to get into single mode (init=/bin/bash at GRUB) but got an error stating that passwd command was not found after you gained access to the shell?

    I tried to reproduce this in my lab, but I had no such issue.

    Considering your statement that you have followed the KB instructions correctly, 1 by 1, I would definitely reimage that device, as something does not seem to be right with your system.

     

    Regards - Giovani

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