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Since update to 9.404-5 internal network not working

Last night I updated my Sophos UTM (home) to 9.404-5 and now I can't acces it anymore. It response to ping but that's it. No admin portal no user portal. DHCP, DNS, ... are not working.

I can connect to the user portal from the internet, but that's it. VPN is also not working.

The UTM has already been restarted.

I still receive mails from it, but that's via the external interface.

I tried SSH but not working either.

Anyone an idea on how I can solve this?

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0 DavyVissers over 8 years ago

Update

I can log in when I connect monitor and keyboard to it and I can ping to internal and external IP's and DNS is also working on the UTM itself.
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0 giomoda over 8 years ago in reply to DavyVissers

Hey, Davy.

That's very strange behavior. Do you have a recent backup? I would suggest that you download a new ISO already on 9.404-5 and reimage your box, restoring the backup during the setup. It might be the easier way to get things working again.

Regards - Giovani
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0 DavyVissers over 8 years ago in reply to giomoda

That is indeed very strange. But in the meantime I already reinstalled and restored the UTM. And it's running on 9.404-5 now without any issues. Luckily I have it set to take a backup every week :)
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0 DavyVissers over 8 years ago in reply to giomoda

That is indeed very strange. But in the meantime I already reinstalled and restored the UTM. And it's running on 9.404-5 now without any issues. Luckily I have it set to take a backup every week :)
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0 BAlfson over 8 years ago in reply to DavyVissers
For others that come to this thread - when you have a problem right after an Up2Date, try the following in order:

Reboot.

Restore a recent backup. If that lets you in, restore the automatic backup before your last Up2Date session.

Re-install from ISO and restore your most-recent backup. You lose all of Reporting, graphs and logs.

Cheers - Bob
Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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