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Issues with RED 15

JackMcAloon

We recently had to RMA a RED10 rev 3 and we received the REDs15. I am having issues with this RED establishing our Private IP. I checked our UTM and it is recognized as online and receiving connection just the actual RED cannot establish a 192.168.x.x instead it establishes 169.254 which is not allowed in this current environment. 

I verified within our logs that everything was okay with the tunnel being up: These are the logs I was able to see:

id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="" forced="0"

command 'UMTS_STATUS value=OK'

connected OK, pushing config

SELF: New connection from 10.1.8.176 with ID (red ID) (cipher AES256-GCM-SHA384)

Any suggestions on this? I read that you may need to allow another open UDP port. Would that need to be open our domain controller these computers are connecting to or actually within the UTM? 



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    Hi Jack,

    RED 15 communicates on TCP 3400 + UDP 3410 ports. Make sure the ports are open. 

    Please post screenshots of the configuration and overview tab RED.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Sachingurung,

    Here is the config I think you are talking about.

    Or are you looking for something else? 

    Also for the TCP 3400 and UDP 3410 ports is that something I can open within the UTM Web client or would I need that open on the machine it is connected to (domain controller, laptops, etc)?

    Thank you for your help!

  • 0 in reply to JackMcAloon

    I have to admit that I can't "see" your topology, Jack, but I wonder if the "RED Admin Devices" MAC list includes the MAC of the device doing DHCP...

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to JackMcAloon

    I have to admit that I can't "see" your topology, Jack, but I wonder if the "RED Admin Devices" MAC list includes the MAC of the device doing DHCP...

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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