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AP15 bricked after update 9.402-7

I have just done an update to the latest version and my AP15 now seems bricked. Tried powering off a number of times, will not connect. I get a solid orange light.

i looked at RMA but as a home user i need a valid license. Any ideas?

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0 BAlfson over 8 years ago

Hi, Adrian, and welcome to the UTM Community!

PM me with info about what country you're in.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 AdrianBishop over 8 years ago in reply to BAlfson

Hi Balfson

PM sent
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0 BAlfson over 8 years ago in reply to AdrianBishop

Ahh, not in the USA, so I probably can't help. Have you tried to get your reseller to RMA the unit?Have you requested an RMA from customercare (at) sophos.com?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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