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unable to configure WAN on a new build?

manipal

I recently built firewall and installed the most recent version or UTM 9 (home license) . I used Supermicro X10SLM+-LN4F motherboard with built in four GB Ethernet ports (Intel 210 , I believe). I am using Intel Xeon E3 1245 CPU.  ( I had the components from previous server built). Everything loads fine , but  during the initial setup wizard , I cant select any interface to add the WAN settings. On the interface drop down menu , I get no option at all. If I check the option to add internet connection later and go to my Dashboard, it does show all four Eth options ( LAN being active  and other 3 unused) . On Dashboard if I select the second Eth port and add my external static IP address and gateway info , it gives me an error that I cant have 2 gateways ( I guess it is not seeing it as a WAN connection). There is no option in dashboard to setup WAN connection?What I am doing wrong?
I connected Ethernet cable from cox modem to the second Eth port , and LAN cable from my router (LAN port) to the 1st ETH port on my UTM that I built.



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  • 0

    OK Figured out.

    Initially I had used following ISO: asg-9.401-11.1

    Then I tried asg-9.355-1.1 versio and I was able to see all four Eth ports in drop down menu and was able to configure WAN settings . I guess the most recent version has some issues with my motherboard or intel 210  chipset?

  • 0 in reply to manipal

    In order to make it easier for others to find answers, we have a "one topic per thread" rule, so please edit your last post to delete the new question and then ask it in a new thread.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0

    yep, I can definitely confirm this. I think it's a bug. a fresh install using

    asg-9.400-9.1.iso

    asg-9.401-11.1.iso

    asg-9.402-7.1.iso

    and the installation wizard fails to offer any interface while trying to configure the WAN. the drop-down menu is just empty.

    this is on PC Engines APU2 with Intel I210 NICs.

    regards,

    michael

  • 0 in reply to manipal

    Thank you. I can confirm the exact same symptoms when installing it in a VM hosted on ESXi 6.0 host.

    I tried with asg-9.400-9.1 & asg-9.402-7.1 and and the interface was not available when I had to select the Uplink interface. They were visible in the initial setup before the Setup Wizard and when selecting "Setup Internet connection later", they were also visible later when clicking on new interface.

    Using the same VM but with version asg-9.355-1.1 resolved the issue...

  • 0
    as of release "asg-9.403-4.1.iso" this bug is still present... regards, michael
  • 0 in reply to mikeboss

    today I installed the update u2d-sys-9.403004-404005.tgz.gpg and afterwards I immediately ran a factory reset.

    I'm still unable to configure the WAN interface during the setup wizard on the first boot... 

    regards,

    michael

  • 0 in reply to mikeboss

    I'm talking to myself here... I tried it today with the latest ISO "asg-9.404-5.1.iso".

    as expected, same result: unable to choose an interface for WAN during the installation wizard after first boot.

  • 0 in reply to mikeboss

    I'm also wondering. This issue is really simple to reproduce.


    Moderator: Can we have confirmation this issue has been acknowledged?

  • 0

    Hi,

    We reproduced the issue internally and confirm it as a bug.

    In the meanwhile, the workaround is really easy: just skip this part of the wizard and configure the WAN interface later on through the "Interfaces & Routing -> Interfaces" menu. All available hardware interfaces should be listed there correctly.

    Regards,
    Benjamin

  • 0 in reply to bulirich

    Thank you Benjamin. Glad to hear it.

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