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Dilemma: ASG220 lic expires, SG230 lic not yet delivered

GL@MO

I have a big upcoming problem:

My ASG220 license expires on Sunday 17th April 2017 and will be replaced with an UTM SG230. The SG230 has been delivered today but its license (3y subscription!) is not yet delivered from the distributor/sophos do my supplier.

I wanted to restore a backup from the ASG220 but after restore the SG230 was directly asking for a license file.

My plan was not to reconfigure everything on SG230.

Is there any Gracetime on the ASG220 License? Or is it anyhow possible to have a trial license until I get the correct license for the SG230?



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  • 0

    You should contact your reseller, they should be able to help.

    Barring that... you can convert your UTM220 license (current one) into a SG230 license right there in the Myutm.Sophos.com portal, yourself... note that this operation is generally irreversible, and if you are not sure of what you are doing, you could have some problems.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0

    You should contact your reseller, they should be able to help.

    Barring that... you can convert your UTM220 license (current one) into a SG230 license right there in the Myutm.Sophos.com portal, yourself... note that this operation is generally irreversible, and if you are not sure of what you are doing, you could have some problems.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Children
  • 0 in reply to BrucekConvergent

    they are not able to help me because they are dependant from they distributor.

    And I cannot move my license because it still will be expiring on sunday then.

    The only thing they/we can do is to ask for a trial license on Monday, but then things already stopped working.

    ---

  • 0 in reply to GL@MO

    You can try contacting the Sophos licensing team at nsglicensing@sophos.com. Don't get your hopes up for a solution before your license expires as it's already after business hours in the US & UK.

  • 0 in reply to GL@MO

    I believe that your reseller should have been able to accommodate you. If this is not true in countries other than the USA, I would be glad to learn of that.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    yes, my supplier was able to help me, got a trial license this morning.

    The salesperson did not know that his support-team is able to generate trial licenses, but just some (certified) persons are able to do that.But the support employee was not available on friday... shit happens but now everything is solved.

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