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flexiport not recognized

DavideBissacco
Hello,

I have added an 8 port GbE copper FleXi Port module on both node of a SG210 HA but the new interfaces are not available on Web Admin.
Before add this module I shout down the machine.
How could I solve this issue?

Thanks

Davide


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  • 0

    Hi everybody,

    maybe someone who has similiar problems should try this, in my case it worked and after it the 10G interfaces were recognized. I got this from the support.

    Need root access on the Device:

    1.)
    # setitfhw.plx

    2.)
    # udevadm trigger

    Best Regards

    Sebastian

  • 0 in reply to seroal

    Would be nice to find any documents for this procedure on SG Cluster Systems...

  • 0 in reply to ChristianBock

    Hi,

    better late, then never. This is the official guide from sophos support:

     

    ------------------------
    What To Do

    How to do hardware changes to a cluster:

        1) Power down all nodes
        2) Do hardware changes (module addition/removal/changes)
        3) Power up master
        4) Power up worker and slave node

    If this is done differently there is high chance that cluster is in inconsistent hardware state. This can result in strange behavior.
    -------------------------

     

    I don´t know whether they already added this to the KB, but I didn´t find this in the knowledgebase or Flexiport Inst. Guides to that time. Sophos like to get more tickets, as they are not documenting everything necessary. They are wondering about the amount of requests, I actually do not.

     

    Best regards

    Sebastian

Reply
  • 0 in reply to ChristianBock

    Hi,

    better late, then never. This is the official guide from sophos support:

     

    ------------------------
    What To Do

    How to do hardware changes to a cluster:

        1) Power down all nodes
        2) Do hardware changes (module addition/removal/changes)
        3) Power up master
        4) Power up worker and slave node

    If this is done differently there is high chance that cluster is in inconsistent hardware state. This can result in strange behavior.
    -------------------------

     

    I don´t know whether they already added this to the KB, but I didn´t find this in the knowledgebase or Flexiport Inst. Guides to that time. Sophos like to get more tickets, as they are not documenting everything necessary. They are wondering about the amount of requests, I actually do not.

     

    Best regards

    Sebastian

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