Is version 9.718-5 has bug?

Hello Oliver Naabay ,

Thank you for reaching out to the community, what modules you are using on the current firmware like how many VPN tunnels are active, is it IPsec, SSL , site-to-site, remote access, webserver, email protection, RED..etc ?

Hi Vivek Jagad ,

Thank you for the response.

Please see below details. For remote access, today there are only two users, but mostly its 10 - 20 users are logged in.

Current System Configuration
[Status: Enabled] Firewall is active with 292 rules
[Status: Enabled] Intrusion Prevention is active with 1051 of 45723 patterns
[Status: Enabled] Web Filtering is active, 792071 requests served today
[Status: Disabled] Network Visibility is inactive
[Status: Disabled] SMTP Proxy is inactive
[Status: Enabled] POP3 Proxy is active, 0 emails processed, 0 emails blocked
[Status: Disabled] RED is inactive
[Status: Disabled] Wireless Protection is inactive
[Status: Enabled] Site-to-Site VPN is active with 3 of 4 tunnels
[Status: Enabled] Remote Access is active with 2 online users
[Status: Disabled] Web Application Firewall is inactive
[Status: Disabled] Sophos UTM Manager is not configured
[Status: Disabled] Sophos Mobile Control is inactive
[Status: Disabled] HA/Cluster is inactive
[Status: Enabled] Antivirus is active for protocols HTTP/S, POP3
[Status: Enabled] Antispam is active for protocols POP3
[Status: Enabled] Antispyware is active

Thank you.

Oliver

Thank you for the detailed information, so do these 10-20 users face any impact in their day to day work ?

Hi Vivek Jagad 

As far as I know, they don't have any issue when using their VPN access. The first Sophos Support who assisted us saw the Postgres eating about 63% of the CPU, so they suggested to restart the service. After that, the CPU utilization became lower. But the next day, the utilization got high again, but that time the cause was the traffic going to our monitoring tool as per Support. They suggested to create a separate rule if the issue occurred again. Which was not implemented because the next day, they saw a different cause, the ATP, and they are requesting to disable it for 3days. Which I was hesitant because it is incorporated with IPS and part of our network protection. Until now they don't reply on my email, so I was checking if there is any bug on the version.

Thank you.

Oliver

Hi Vivek Jagad 

As far as I know, they don't have any issue when using their VPN access. The first Sophos Support who assisted us saw the Postgres eating about 63% of the CPU, so they suggested to restart the service. After that, the CPU utilization became lower. But the next day, the utilization got high again, but that time the cause was the traffic going to our monitoring tool as per Support. They suggested to create a separate rule if the issue occurred again. Which was not implemented because the next day, they saw a different cause, the ATP, and they are requesting to disable it for 3days. Which I was hesitant because it is incorporated with IPS and part of our network protection. Until now they don't reply on my email, so I was checking if there is any bug on the version.

Thank you.

Oliver

Nope, there is no bug and as far as the operation are going normal and users are not facing any sort of outage, this looks normal. 

Hi Vivek Jagad ,

Thank you so much for your clarification. Also, it looks like the utilization is not getting high anymore.

Thank you.

Oliver