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Replacing SG550 Rev1 HA cluster with Rev2

Jason Brown3

Hello all,

We had our rev1 slave node die over the weekend and Sophos and forcing us to replace both units now to Rev2. Does anyone know if the older SGFZTCHF2 (2 port sfp+) flexiport modules will work in rev2?

I'm trying to figure out how to minimize my downtime for the switch over by getting the new cluster up ahead of time but to do that I need an extra module so all I have to do is move the cables, I begged Sophos to send me a module too since they are forcing me to do a complete replacement of both, and they said they would look around for one but so far haven't had any stock. So that has me wondering if the ones I do have would even work, or if I should be purchasing a couple different models?

Which brings me to my next question, does anyone have any experience with copying a config from a rev1 chassis to a rev2 chassis? Does anything change like interface numbering? Sophos closed out my ticket once they issued my RMA, I complained in the survey that most vendors would have kept it open and helped me with the process, but heard nothing back yet. I'm hoping I can get this done smoothly, this cluster serves very sensitive locations that are life saving.



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  • 0

    Hey Jason and welcome to the UTM Community!

    I think you should open a new ticket and immediately request escalation.  If you can't do that, your reseller can.

    I've not seen that anyone here has experienced a problem transferring a config from a Rev.1 to a Rev.2 SG.  Note that the following requires that the replacement units are at the same UTM version or newer.

    I'm surprised that you can't move the SGFZTCHF2 module from the dead node to a Rev.2, replace the dead Rev.1 node with the Rev.2 SG and simply let the Rev.1 Master sync to the Rev.2 Slave.

    Then, to complete the replacement, power down the Rev.1 Master so that the Rev.2 becomes Master, move the other SGFZTCHF2 to the other Rev.2 SG, move the Rev.2 into place with the Rev.2 Master and power it up.

    This avoids losing logs and the reporting database.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thanks for the input, however the new rev2 chassis showed up today, to my surprise the module slots are completely different in size, so there's no way to reuse them in the new appliances. The rack rails don't even transfer either, the new chassis are 1/4" wider than the old ones.

    I've got a line of communication open with Sophos now waiting to see what they do.

  • 0 in reply to Jason Brown3

    Hello Jason, 

    Thanks for reaching out to Sophos Community and hope you are well.

    I apologize that you have faced this inconvenience. 

    Also, would you be so kind to share with us your caseID via DM or by replying to this thread so we can also track the progress of this case on our end? 

    Many thanks for your time and patience and thank you for choosing Sophos

    Cheers,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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