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my utm120 is broken

Hyun-wook Hong over 2 years ago

today i tried to install my utm120.

for some reason, i tried to reinstall firmware into utm120.(i used usb and virtual cd-rom)

but it failed. i tried again and again but failed

ever my utm can't display after booting(i use RGB-to-HDMI converter to see display). so i don't know what happened.

can i recover my utm? if it can't i may give up...

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0 Vivek Jagad over 2 years ago

Hello Hyun-wook Hong,

Thank you for reaching out the the community, ASG/UTM Series Appliances is declared EoL - 30-Jun-2018

https://support.sophos.com/support/s/article/KB-000035279?language=en_US

And you have already tried re-imaging the appliance, right?

During the re-image process - what is the error or display page you receive when unsuccessful ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Hyun-wook Hong over 2 years ago in reply to Vivek Jagad

yes, i know it reached eol yet.

at first, as i wrote before i can't see anything during reimage progress. i just confirm by hdd light. keep turn on hdd light i consider the firewall is being reimage.

after complete reimage(maybe) hdd light turns off. and i push power switch, no response. i keep push power switch some seconds, firewall turns off.

after that, turns on, make sound little beep, and no response. ever no hdd access. if i push power s/w, it turns off immediately.
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0 Vivek Jagad over 2 years ago in reply to Hyun-wook Hong

Hey Hyun-wook Hong,

Based on that you can refer the number of beep sounds made my appliance and you can determine the issue: - https://www.lifewire.com/amibios-beep-codes-2624543

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
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0 Hyun-wook Hong over 2 years ago in reply to Vivek Jagad

sorry. it isn't related to my case. though display out doesn't work, it pass bios test. in fact, if i press del key as soon as turn on, it enter to bios setup(it can see. display well) how strange!
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0 PhilippRusch over 2 years ago in reply to Hyun-wook Hong

I would try to replace the HDD.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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