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WebAdmin: invalid username or password, after apply system_password_reset (utm 9.709-3)

markusw

Hello

i could not login: WebAdmin: invalid username or password

so i did a system_password_reset,via init=/bin/bash
it seems ok, but after setting a new password, i still got WebAdmin: invalid username or password

so i did system_password_reset,via init=/bin/bash a second time
but again no success, i still get: WebAdmin: invalid username or password

Version: 9.709-3

any help appreciated

Thanks



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  • 0 in reply to markusw

    Step 1: Restart the server. You can't get through this error and start all over again without restarting.

    Step 2: Boot from USB. You'll need to load all the way to the installer, but don't start the installation yet.

    Step 3: Open the shell: press ALT F2 before proceeding with anything else. This will open the shell where we run our command to remount.

    Step 4: Reassemble the USB drive. The main command you're going to execute will be something like this.

                 Mount /dev/sdb1 /install

    Step 5: Exit the shell safely. Press ALT+F1 to exit the shell

    Step 6: Install. Run the installer.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • +1

    I was able to reinstall and restore the system and
    i can login again

    i'm interested, if someone has a similar experience
    and what the reason was

    thanks

  • +1 in reply to markusw

    I felt like such an idiot when the Support engineer informed me that my user object required a one-time password to login to WebAdmin.  Sure enough, I fired up the Sophos Authenticator on my iPhone and there was an entry for my customer.  Added the code to my password and got right in

    Facepalm!

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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