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WebAdmin: invalid username or password, after apply system_password_reset (utm 9.709-3)

markusw

Hello

i could not login: WebAdmin: invalid username or password

so i did a system_password_reset,via init=/bin/bash
it seems ok, but after setting a new password, i still got WebAdmin: invalid username or password

so i did system_password_reset,via init=/bin/bash a second time
but again no success, i still get: WebAdmin: invalid username or password

Version: 9.709-3

any help appreciated

Thanks



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  • +1 in reply to markusw

    I don't know for sure, but via SSH, I don't think that it gives you any indication that your password may not be strong enough, as they did some password complexity requirements for admin a while back.  

    Make sure you follow that in case it is enabled (mine is how the default is set).  Follow that, change your password accordingly, then try it again.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • 0 in reply to Amodin

    I'm opening a Support case for my issue.  My client onsite has no problems logging in as admin.  I asked him to change the password fror my account and try to login with my credentials - no go.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to Amodin

    Hi Amodin

    After i issued system_password_reset,via init=/bin/bash, i had to go to the webinterface to set an new admin password.

    there i had to respect all the password requirements, otherwise i got only the message, "password is too week".
    I even got the message that part of the password was found in a directory.

    So i really had to mix the different characters.
     
    still i can't log in
    : - (

    thanks for the tip anyway! 

  • 0 in reply to markusw

    It was worth a try.  Smiley

    Maybe Bob's support case can shed some light on the issue.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

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