Customers might be unable to connect with us via the Sophos Malaysia Support Hotline number. Our teams are actively working on a fix. In the interim, we request customers to use the backup hotline number - +65 3157 5922 (Singapore) or raise a support request at https://support.sophos.com/.

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SG105 Upgrade To XG

I have an SG105W hardware rev 2 that I want to upgrade to XG but when I load the software on boot it says "APPLIANCE NOT DETECTED".  When I look at that list of "Contains Firmware For" I do not see the SG105.  The following page however says it is compatible : Sophos SG appliances that are eligible for an upgrade to Sophos Firewall .  Any help would be much appreciated.  The instructions I followed to start the upgrade is located here:  Sophos XG Firewall: How to convert an SG appliance to an XG appliance with SFOS .



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