questioning about upgrading from a home license

I’m trying to upgrade a home license for a sg105w to a paid license. An Upgrade-UPG SG 105 Network Protection - 36 MOS  license has been purchased. The issue I’m running into is that in the accounts, the home license is not available for me to upgrade. Has anyone encountered this before or might have a solution?

  • I think you have to contact a Sophos reseller

    UTM - 9.706 | Intel i3-4150 4th Gen Processor
    16GB Memory | 500GB SATA HDD | GB Ethernet x5

  • Hi and welcome to the UTM Community!

    To "renew" the free home-use license, you just delete the existing license in MyUTM.

    I'm confused about why you would want a paid license for a home-use situation.

    Cheers - Bob

    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA