questioning about upgrading from a home license

I’m trying to upgrade a home license for a sg105w to a paid license. An Upgrade-UPG SG 105 Network Protection - 36 MOS  license has been purchased. The issue I’m running into is that in the myutm.sophos.com/accounts.php accounts, the home license is not available for me to upgrade. Has anyone encountered this before or might have a solution?

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