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UTM Update failed

Hello, updates down't work on our Sophos UTM Software Version 9.702-1 looks like der is a missing link for update directory?

Thank you!

2021:03:16-10:59:29 astaro2-1 audld[10116]: running on HA master system or cluster node

2021:03:16-10:59:29 astaro2-1 audld[10116]: Starting Up2Date Package Downloader

2021:03:16-10:59:34 astaro2-1 audld[10116]: disabling patch up2dates (confd hint)

2021:03:16-10:59:34 astaro2-1 audld[10116]: Using static update server list in HA mode

2021:03:16-10:59:36 astaro2-1 audld[10116]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2021:03:16-10:59:36 astaro2-1 audld[10116]: Using static download server list in HA mode

2021:03:16-10:59:36 astaro2-1 audld[10116]: >=========================================================================

2021:03:16-10:59:36 astaro2-1 audld[10116]: Fatal: No sysinstall base directory '/var/up2date/sys'?

2021:03:16-10:59:36 astaro2-1 audld[10116]:

2021:03:16-10:59:36 astaro2-1 audld[10116]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm

2021:03:16-10:59:36 astaro2-1 audld[10116]: 2. Modules::Audld::Download::_get_dirs:168() /</sbin/audld.plx>Modules/Audld/Download.pm

2021:03:16-10:59:36 astaro2-1 audld[10116]: 3. Modules::Audld::Download::start:79() /</sbin/audld.plx>Modules/Audld/Download.pm

2021:03:16-10:59:36 astaro2-1 audld[10116]: 4. main::main:246() audld.pl

2021:03:16-10:59:36 astaro2-1 audld[10116]: 5. main::top-level:40() audld.pl

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BAlfson over 3 years ago in reply to HansiMüller +1

Hallo Hansi, The sys directory must be in /var/up2date. When one has problems of running out of space in the root partition, it's often because the administrator has let too many Up2Date files accumulate…

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0 FormerMember over 3 years ago

Hi HansiMüller,

Thanks for reaching out to the Community!

Did you make any changes in the up2date directory? Can you confirm if the sys directory is at /var/up2date/?

Thanks,
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0 HansiMüller over 3 years ago in reply to FormerMember

Hi, the sys folder is linked to -> /var/log/sys

think because of free space trouble in the past.
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0 FormerMember over 3 years ago in reply to HansiMüller

Hi HansiMüller,

You can move it to the /var/up2date/ or create a new one at the location.

Thanks,
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0 BAlfson over 3 years ago in reply to HansiMüller

Hallo Hansi,

The sys directory must be in /var/up2date.

When one has problems of running out of space in the root partition, it's often because the administrator has let too many Up2Date files accumulate in /var/up2date/sys. In the future, just be sure to apply Up2Dates when you see that three have accumulated in WebAdmin. Check here in this forum to see if the latest Up2Date is a good one for you. In this case, 9.705-3 is good, so you should Up2Date to the current version.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 HansiMüller over 3 years ago in reply to BAlfson

thank you, ther was a slink, removed it and create directory works now :-)
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0 HansiMüller over 3 years ago in reply to BAlfson

thank you, ther was a slink, removed it and create directory works now :-)
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