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UTM Update failed

Chris Führich
Hello, updates down't work on our Sophos UTM Software Version 9.702-1 looks like der is a missing link for update directory?
Thank you!
2021:03:16-10:59:29 astaro2-1 audld[10116]: running on HA master system or cluster node
2021:03:16-10:59:29 astaro2-1 audld[10116]: Starting Up2Date Package Downloader
2021:03:16-10:59:34 astaro2-1 audld[10116]: disabling patch up2dates (confd hint)
2021:03:16-10:59:34 astaro2-1 audld[10116]: Using static update server list in HA mode
2021:03:16-10:59:36 astaro2-1 audld[10116]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2021:03:16-10:59:36 astaro2-1 audld[10116]: Using static download server list in HA mode
2021:03:16-10:59:36 astaro2-1 audld[10116]: >=========================================================================
2021:03:16-10:59:36 astaro2-1 audld[10116]: Fatal: No sysinstall base directory '/var/up2date/sys'?
2021:03:16-10:59:36 astaro2-1 audld[10116]:
2021:03:16-10:59:36 astaro2-1 audld[10116]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
2021:03:16-10:59:36 astaro2-1 audld[10116]: 2. Modules::Audld::Download::_get_dirs:168() /</sbin/audld.plx>Modules/Audld/Download.pm
2021:03:16-10:59:36 astaro2-1 audld[10116]: 3. Modules::Audld::Download::start:79() /</sbin/audld.plx>Modules/Audld/Download.pm
2021:03:16-10:59:36 astaro2-1 audld[10116]: 4. main::main:246() audld.pl
2021:03:16-10:59:36 astaro2-1 audld[10116]: 5. main::top-level:40() audld.pl


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  • FormerMember
    0 FormerMember in reply to Chris Führich

    Hi ,

    You can move it to the /var/up2date/ or create a new one at the location. 

    Thanks,

  • 0 in reply to Chris Führich

    Hallo Hansi,

    The sys directory must be in /var/up2date.

    When one has problems of running out of space in the root partition, it's often because the administrator has let too many Up2Date files accumulate in /var/up2date/sys.  In the future, just be sure to apply Up2Dates when you see that three have accumulated in WebAdmin.  Check here in this forum to see if the latest Up2Date is a good one for you.  In this case, 9.705-3 is good, so you should Up2Date to the current version.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    thank you, ther was a slink, removed it and create directory works now :-)

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