Unlock Code Please

Hello,

this is a community forum. Nobody here could give you that code. If you lost the code you have to contact Sophos support directly. Maybe your reseller could do that for you too.

If you activated a RED you get the code via email and in the UTM. These are the places to look for.

Best regards 

Alex 

Hello Alex;

thank you for help

I do not know any contact mail related to the subject.
I didn't get any return when I emailed support@sophos.com.
who can I contact about this topic?

https://secure2.sophos.com/en-us/support.aspx

Do you have an invoice for that RED? Otherwise it could be that you won’t get an unlock code.

No invoice, the company was sales. And the bills stayed in the old company.

The device could be stolen or something like that, that’s why an unlock code is needed. If you used the device legitimately in the old company, you could or should have the code.

Sorry, but this is the usual case.

Merhaba and welcome to the UTM Community!

Alex is correct - you will not be able to get the unlock code without proof of ownership.  The reseller from whom the RED was purchased should be able to help even though the company was sold.  Good luck!

Cheers - Bob

Dear all,

If you can't or didn't want to contact support here is a tricks that can help:

You can found it from an old asf backup file (before red was deleted in UTM).

Just edit the asf file with a text editor and look for "unlock_code".

Have a nice day,

Basile