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Up2Date fails consitantly

Arjan Meijer

Dear,

 

I've been running Sophos UTM home for almost 3 years now. Totally happy. However, i can't make the update to 9.6XXX.

Up2Date keeps failing. 

I've already searched for a solution. tried: https://community.sophos.com/kb/en-us/115025

Logfile show RPM process timing out.

So basically from the artikel above i tried all of it. No result. When i actually put the up2date in manual update mode, delete all downloaded packages and then started a manual update cyclus, the following logs are generated. I can't however figure out what is going wrong and from tehre, how to fix it....

Anyone any idea's? Thanks in advance

P.S. i'll be out for a holiday weekend with my wife, so i won't reply very fast :) :

-------------------------

2019:03:23-10:39:03 kaprtr02 audld[13258]: no HA system or cluster node
2019:03:23-10:39:03 kaprtr02 audld[13258]: Starting Up2Date Package Downloader
2019:03:23-10:39:09 kaprtr02 audld[13258]: patch up2date possible
2019:03:23-10:39:12 kaprtr02 audld[13258]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2019:03:23-10:39:15 kaprtr02 audld[13258]: package u2d-sys-9.510005-600005.tgz.gpg needs to be unpacked
2019:03:23-10:39:16 kaprtr02 audld[13258]: package u2d-sys-9.600005-601005.tgz.gpg needs to be unpacked
2019:03:23-10:39:16 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="sys"
2019:03:23-10:39:17 kaprtr02 auisys[13341]: no HA system or cluster node
2019:03:23-10:39:18 kaprtr02 auisys[13341]: removing '/var/up2date/sys-install'
2019:03:23-10:39:18 kaprtr02 auisys[13341]: Starting Up2Date Package Installer
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <man9> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <aws> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <clvbrowser> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <appctrl43> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <ohelp9> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <geoipxtipv6> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <aptp> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <avira-xvdf> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <cadata> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <geoip> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <ipsbundle2> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <savi> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: Install u2d packages <sys>
2019:03:23-10:39:18 kaprtr02 audld[13258]: Deleted lingering download files: u2d-savi-9.13733-13753.patch.tgz.gpg
2019:03:23-10:39:18 kaprtr02 auisys[13341]: Starting installing up2date packages for type 'sys'
2019:03:23-10:39:18 kaprtr02 auisys[13341]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.510005-600005.tgz.gpg
2019:03:23-10:39:18 kaprtr02 auisys[13341]: unpacking up2date package version: 9.600005
2019:03:23-10:39:20 kaprtr02 auisys[13341]: Verifying up2date package signature
2019:03:23-10:39:50 kaprtr02 auisys[13341]: Still waiting for process 'sh' (pid=13355, timeout 300 seconds, 270 remaining)
2019:03:23-10:39:51 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="savi"
2019:03:23-10:39:51 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="geoip"
2019:03:23-10:39:53 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="aptp"
2019:03:23-10:39:53 kaprtr02 audld[13258]: Deleted lingering download files: u2d-avira-xvdf-9.12995-12996.patch.tgz.gpg
2019:03:23-10:39:55 kaprtr02 auisys[13341]: Unpacking installation instructions
2019:03:23-10:40:06 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="avira-xvdf"
2019:03:23-10:40:06 kaprtr02 auisys[13341]: parsing installation instructions
2019:03:23-10:40:08 kaprtr02 auisys[13341]: Showdesc ok.
2019:03:23-10:40:08 kaprtr02 auisys[13341]: [INFO-301] New Firmware Up2Date is ready for installation
2019:03:23-10:40:08 kaprtr02 auisys[13341]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.600005-601005.tgz.gpg
2019:03:23-10:40:08 kaprtr02 auisys[13341]: unpacking up2date package version: 9.601005
2019:03:23-10:40:08 kaprtr02 auisys[13341]: Verifying up2date package signature
2019:03:23-10:40:10 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="ipsbundle2"
2019:03:23-10:40:10 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="appctrl43"
2019:03:23-10:40:20 kaprtr02 auisys[13341]: Unpacking installation instructions
2019:03:23-10:40:23 kaprtr02 auisys[13341]: parsing installation instructions
2019:03:23-10:40:23 kaprtr02 auisys[13341]: Showdesc ok.
2019:03:23-10:40:24 kaprtr02 auisys[13341]: [INFO-301] New Firmware Up2Date is ready for installation
2019:03:23-10:40:46 kaprtr02 auisys[13341]: Up2Date Package Installer finished, exiting
2019:03:23-10:40:46 kaprtr02 auisys[13341]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2019:03:23-10:51:44 kaprtr02 auisys[14486]: no HA system or cluster node
2019:03:23-10:51:45 kaprtr02 auisys[14486]: waiting for db_verify to return (30 seconds max)
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/appctrl43-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/aptp-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/avira-xvdf-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/aws-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/cadata-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/clvbrowser-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/geoip-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/geoipxtipv6-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/ipsbundle2-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/man9-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/ohelp9-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/savi-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/sys-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Starting Up2Date Package Installer
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Install u2d packages <sys>
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Starting installing up2date packages for type 'sys'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Installing up2date package: /var/up2date/sys/u2d-sys-9.510005-600005.tgz.gpg
2019:03:23-10:51:57 kaprtr02 auisys[14486]: Verifying up2date package signature
2019:03:23-10:52:23 kaprtr02 auisys[14486]: Unpacking installation instructions
2019:03:23-10:52:31 kaprtr02 auisys[14486]: parsing installation instructions
2019:03:23-10:52:32 kaprtr02 auisys[14486]: Unpacking up2date package container
2019:03:23-10:52:42 kaprtr02 auisys[14486]: Running pre-installation checks
2019:03:23-10:53:03 kaprtr02 auisys[14486]: Not installing optional python-pystache
2019:03:23-10:53:04 kaprtr02 auisys[14486]: Not installing optional rubygem-addressable
2019:03:23-10:53:05 kaprtr02 auisys[14486]: Not installing optional rubygem-airbrake
2019:03:23-10:53:05 kaprtr02 auisys[14486]: Not installing optional rubygem-airbrake-ruby
2019:03:23-10:53:06 kaprtr02 auisys[14486]: Not installing optional rubygem-aws-sdk-v1
2019:03:23-10:53:06 kaprtr02 auisys[14486]: Not installing optional rubygem-blankslate
2019:03:23-10:53:07 kaprtr02 auisys[14486]: Not installing optional rubygem-builder
2019:03:23-10:53:07 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid
2019:03:23-10:53:07 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-essentials
2019:03:23-10:53:08 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-extras
2019:03:23-10:53:08 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-fsm
2019:03:23-10:53:09 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-pool
2019:03:23-10:53:09 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-supervision
2019:03:23-10:53:09 kaprtr02 auisys[14486]: Not installing optional rubygem-chef
2019:03:23-10:53:10 kaprtr02 auisys[14486]: Not installing optional rubygem-chef-config
2019:03:23-10:53:11 kaprtr02 auisys[14486]: Not installing optional rubygem-chef-zero
2019:03:23-10:53:11 kaprtr02 auisys[14486]: Not installing optional rubygem-coderay
2019:03:23-10:53:12 kaprtr02 auisys[14486]: Not installing optional rubygem-crack
2019:03:23-10:53:12 kaprtr02 auisys[14486]: Not installing optional rubygem-diff-lcs
2019:03:23-10:53:12 kaprtr02 auisys[14486]: Not installing optional rubygem-docile
2019:03:23-10:53:13 kaprtr02 auisys[14486]: Not installing optional rubygem-docker-api
2019:03:23-10:53:13 kaprtr02 auisys[14486]: Not installing optional rubygem-erubis
2019:03:23-10:53:14 kaprtr02 auisys[14486]: Not installing optional rubygem-excon
2019:03:23-10:53:14 kaprtr02 auisys[14486]: Not installing optional rubygem-faraday
2019:03:23-10:53:14 kaprtr02 auisys[14486]: Not installing optional rubygem-ffi
2019:03:23-10:53:15 kaprtr02 auisys[14486]: Not installing optional rubygem-ffi-yajl
2019:03:23-10:53:15 kaprtr02 auisys[14486]: Not installing optional rubygem-fuzzyurl
2019:03:23-10:53:16 kaprtr02 auisys[14486]: Not installing optional rubygem-gssapi
2019:03:23-10:53:16 kaprtr02 auisys[14486]: Not installing optional rubygem-gyoku
2019:03:23-10:53:16 kaprtr02 auisys[14486]: Not installing optional rubygem-hashdiff
2019:03:23-10:53:17 kaprtr02 auisys[14486]: Not installing optional rubygem-hashie
2019:03:23-10:53:17 kaprtr02 auisys[14486]: Not installing optional rubygem-highline
2019:03:23-10:53:18 kaprtr02 auisys[14486]: Not installing optional rubygem-hitimes
2019:03:23-10:53:18 kaprtr02 auisys[14486]: Not installing optional rubygem-htmlentities
2019:03:23-10:53:18 kaprtr02 auisys[14486]: Not installing optional rubygem-httpclient
2019:03:23-10:53:19 kaprtr02 auisys[14486]: Not installing optional rubygem-iniparse
2019:03:23-10:53:19 kaprtr02 auisys[14486]: Not installing optional rubygem-inspec
2019:03:23-10:53:20 kaprtr02 auisys[14486]: Not installing optional rubygem-ipaddress
2019:03:23-10:53:20 kaprtr02 auisys[14486]: Not installing optional rubygem-json
2019:03:23-10:53:20 kaprtr02 auisys[14486]: Not installing optional rubygem-libyajl2
2019:03:23-10:53:21 kaprtr02 auisys[14486]: Not installing optional rubygem-little-plugger
2019:03:23-10:53:21 kaprtr02 auisys[14486]: Not installing optional rubygem-logging
2019:03:23-10:53:22 kaprtr02 auisys[14486]: Not installing optional rubygem-method_source
2019:03:23-10:53:22 kaprtr02 auisys[14486]: Not installing optional rubygem-mini_portile2
2019:03:23-10:53:23 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-archive
2019:03:23-10:53:23 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-authentication
2019:03:23-10:53:23 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-cli
2019:03:23-10:53:24 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-config
2019:03:23-10:53:24 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-log
2019:03:23-10:53:25 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-shellout
2019:03:23-10:53:25 kaprtr02 auisys[14486]: Not installing optional rubygem-multi_json
2019:03:23-10:53:25 kaprtr02 auisys[14486]: Not installing optional rubygem-multipart-post
2019:03:23-10:53:26 kaprtr02 auisys[14486]: Not installing optional rubygem-net-scp
2019:03:23-10:53:26 kaprtr02 auisys[14486]: Not installing optional rubygem-net-sftp
2019:03:23-10:53:27 kaprtr02 auisys[14486]: Not installing optional rubygem-net-ssh
2019:03:23-10:53:27 kaprtr02 auisys[14486]: Not installing optional rubygem-net-ssh-gateway
2019:03:23-10:53:27 kaprtr02 auisys[14486]: Not installing optional rubygem-net-ssh-multi
2019:03:23-10:53:28 kaprtr02 auisys[14486]: Not installing optional rubygem-net-telnet
2019:03:23-10:53:28 kaprtr02 auisys[14486]: Not installing optional rubygem-nokogiri
2019:03:23-10:53:29 kaprtr02 auisys[14486]: Not installing optional rubygem-nori
2019:03:23-10:53:29 kaprtr02 auisys[14486]: Not installing optional rubygem-ohai
2019:03:23-10:53:29 kaprtr02 auisys[14486]: Not installing optional rubygem-parallel
2019:03:23-10:53:30 kaprtr02 auisys[14486]: Not installing optional rubygem-parslet
2019:03:23-10:53:30 kaprtr02 auisys[14486]: Not installing optional rubygem-pg
2019:03:23-10:53:31 kaprtr02 auisys[14486]: Not installing optional rubygem-pidfile
2019:03:23-10:53:31 kaprtr02 auisys[14486]: Not installing optional rubygem-plist
2019:03:23-10:53:31 kaprtr02 auisys[14486]: Not installing optional rubygem-proxifier
2019:03:23-10:53:32 kaprtr02 auisys[14486]: Not installing optional rubygem-pry
2019:03:23-10:53:32 kaprtr02 auisys[14486]: Not installing optional rubygem-public_suffix
2019:03:23-10:53:33 kaprtr02 auisys[14486]: Not installing optional rubygem-rack
2019:03:23-10:53:33 kaprtr02 auisys[14486]: Not installing optional rubygem-rainbow
2019:03:23-10:53:34 kaprtr02 auisys[14486]: Not installing optional rubygem-retries
2019:03:23-10:53:34 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec
2019:03:23-10:53:34 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-core
2019:03:23-10:53:35 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-expectations
2019:03:23-10:53:35 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-its
2019:03:23-10:53:36 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-mocks
2019:03:23-10:53:36 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-support
2019:03:23-10:53:36 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec_junit_formatter
2019:03:23-10:53:37 kaprtr02 auisys[14486]: Not installing optional rubygem-rubyntlm
2019:03:23-10:53:37 kaprtr02 auisys[14486]: Not installing optional rubygem-rubyzip
2019:03:23-10:53:38 kaprtr02 auisys[14486]: Not installing optional rubygem-safe_yaml
2019:03:23-10:53:38 kaprtr02 auisys[14486]: Not installing optional rubygem-semverse
2019:03:23-10:53:38 kaprtr02 auisys[14486]: Not installing optional rubygem-sequel
2019:03:23-10:53:39 kaprtr02 auisys[14486]: Not installing optional rubygem-serverspec
2019:03:23-10:53:39 kaprtr02 auisys[14486]: Not installing optional rubygem-sfl
2019:03:23-10:53:40 kaprtr02 auisys[14486]: Not installing optional rubygem-simplecov
2019:03:23-10:53:40 kaprtr02 auisys[14486]: Not installing optional rubygem-simplecov-html
2019:03:23-10:53:41 kaprtr02 auisys[14486]: Not installing optional rubygem-slop
2019:03:23-10:53:41 kaprtr02 auisys[14486]: Not installing optional rubygem-sophos-iaas
2019:03:23-10:53:41 kaprtr02 auisys[14486]: Not installing optional rubygem-specinfra
2019:03:23-10:53:42 kaprtr02 auisys[14486]: Not installing optional rubygem-sslshake
2019:03:23-10:53:42 kaprtr02 auisys[14486]: Not installing optional rubygem-syslog-logger
2019:03:23-10:53:43 kaprtr02 auisys[14486]: Not installing optional rubygem-systemu
2019:03:23-10:53:43 kaprtr02 auisys[14486]: Not installing optional rubygem-thor
2019:03:23-10:53:43 kaprtr02 auisys[14486]: Not installing optional rubygem-timers
2019:03:23-10:53:44 kaprtr02 auisys[14486]: Not installing optional rubygem-toml
2019:03:23-10:53:44 kaprtr02 auisys[14486]: Not installing optional rubygem-train
2019:03:23-10:53:45 kaprtr02 auisys[14486]: Not installing optional rubygem-uuidtools
2019:03:23-10:53:45 kaprtr02 auisys[14486]: Not installing optional rubygem-vcr
2019:03:23-10:53:45 kaprtr02 auisys[14486]: Not installing optional rubygem-webmock
2019:03:23-10:53:46 kaprtr02 auisys[14486]: Not installing optional rubygem-winrm
2019:03:23-10:53:46 kaprtr02 auisys[14486]: Not installing optional rubygem-winrm-fs
2019:03:23-10:53:47 kaprtr02 auisys[14486]: Not installing optional rubygem-wmi-lite
2019:03:23-10:53:50 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-afg
2019:03:23-10:53:50 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-ang
2019:03:23-10:53:51 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-atg
2019:03:23-10:53:51 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-aug
2019:03:23-10:53:53 kaprtr02 auisys[14486]: Not installing optional ep-ha-aws
2019:03:23-10:53:54 kaprtr02 auisys[14486]: Not installing optional ep-localization-afg
2019:03:23-10:53:55 kaprtr02 auisys[14486]: Not installing optional ep-localization-ang
2019:03:23-10:53:56 kaprtr02 auisys[14486]: Not installing optional ep-localization-atg
2019:03:23-10:53:56 kaprtr02 auisys[14486]: Not installing optional ep-localization-aug
2019:03:23-10:54:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 270 remaining)
2019:03:23-10:55:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 240 remaining)
2019:03:23-10:55:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 210 remaining)
2019:03:23-10:56:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 180 remaining)
2019:03:23-10:56:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 150 remaining)
2019:03:23-10:57:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 120 remaining)
2019:03:23-10:57:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 90 remaining)
2019:03:23-10:58:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 60 remaining)
2019:03:23-10:58:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 30 remaining)
2019:03:23-10:59:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 0 remaining)
2019:03:23-10:59:05 kaprtr02 auisys[14486]: >=========================================================================
2019:03:23-10:59:05 kaprtr02 auisys[14486]: Timeout 300 seconds, killing hanging process 'rpm' (pid=15119)
2019:03:23-10:59:05 kaprtr02 auisys[14486]: 
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::_forkexec:253() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  3. Modules::Auisys::Legacy::Systemstep::pre_installation_checks:1041() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  4. Modules::Auisys::Installer::Systemstep::install:184() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  5. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  6. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  7. main::main:298() auisys.pl
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  8. main::top-level:35() auisys.pl
2019:03:23-10:59:17 kaprtr02 auisys[14486]: <=========================================================================
2019:03:23-10:59:17 kaprtr02 auisys[14486]: Not installing optional ep-cloud-ec2
2019:03:23-10:59:21 kaprtr02 auisys[14486]: Not installing optional kernel-smp
2019:03:23-10:59:23 kaprtr02 auisys[14486]: Creating automatic configuration backup
2019:03:23-10:59:28 kaprtr02 auisys[14486]: Starting up2date package installation
2019:03:23-11:00:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 270 remaining)
2019:03:23-11:00:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 240 remaining)
2019:03:23-11:01:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 210 remaining)
2019:03:23-11:01:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 180 remaining)
2019:03:23-11:02:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 150 remaining)
2019:03:23-11:02:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 120 remaining)
2019:03:23-11:03:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 90 remaining)
2019:03:23-11:03:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 60 remaining)
2019:03:23-11:04:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 30 remaining)
2019:03:23-11:04:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 0 remaining)
2019:03:23-11:04:54 kaprtr02 auisys[14486]: >=========================================================================
2019:03:23-11:04:54 kaprtr02 auisys[14486]: Timeout 300 seconds, killing hanging process '/bin/rpm' (pid=15740)
2019:03:23-11:04:54 kaprtr02 auisys[14486]: 
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::_forkexec:253() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  3. Modules::Auisys::Legacy::Systemstep::real_installation:1220() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  4. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  5. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  6. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  7. main::main:298() auisys.pl
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  8. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:06 kaprtr02 auisys[14486]: Failed testing RPM installation (command: 'rpm --test -U --nodeps /var/up2date/sys-install/u2d-sys-9.600005/rpms/u2d-aptp-9-31581.i686.rpm')
2019:03:23-11:05:06 kaprtr02 auisys[14486]: 
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1232() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  6. main::main:298() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  7. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:06 kaprtr02 auisys[14486]: Error details:
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  (stdout):$VAR1 = [];
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  (stderr):$VAR1 = [];
2019:03:23-11:05:06 kaprtr02 auisys[14486]: 
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1233() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  6. main::main:298() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  7. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:06 kaprtr02 auisys[14486]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="sys"
2019:03:23-11:05:06 kaprtr02 auisys[14486]: 
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  2. Modules::Auisys::Installer::Systemstep::install:246() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  5. main::main:298() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  6. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: [CRIT-311] Firmware Up2Date installation failed
2019:03:23-11:05:28 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:28 kaprtr02 auisys[14486]: A serious error occured during installation! (70)
2019:03:23-11:05:28 kaprtr02 auisys[14486]: 
2019:03:23-11:05:28 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:28 kaprtr02 auisys[14486]:  2. main::main:308() auisys.pl
2019:03:23-11:05:28 kaprtr02 auisys[14486]:  3. main::top-level:35() auisys.pl

------------------------

 

 



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Parents
  • 0

    hi

    plase use ssh and type "df- h" and show result.

     

    Thanks

  • 0 in reply to Jlcmux

    Thank you,

    Here is the output.

    Looks fine as far as i can see.

    <edit> On second thought. Is 1.5G enough space to unpack? 

    -----------------------------------------------

    kaprtr02:/home/login # df -h
    Filesystem Size Used Avail Use% Mounted on
    /dev/sda6 5.2G 3.5G 1.5G 70% /
    udev 2.0G 104K 2.0G 1% /dev
    tmpfs 2.0G 56K 2.0G 1% /dev/shm
    /dev/sda1 331M 16M 295M 5% /boot
    /dev/sda5 40G 5.7G 32G 16% /var/storage
    /dev/sda7 52G 2.4G 47G 5% /var/log
    /dev/sda8 2.4G 78M 2.2G 4% /tmp
    /dev 2.0G 104K 2.0G 1% /var/storage/chroot-clie ntlessvpn/dev
    tmpfs 2.0G 0 2.0G 0% /var/sec/chroot-httpd/de v/shm
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-openvpn/ dev
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-ppp/dev
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-pppoe/de v
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-pptp/dev
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-pptpc/de v
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-restd/de v
    tmpfs 2.0G 0 2.0G 0% /var/storage/chroot-reve rseproxy/dev/shm
    /var/storage/chroot-smtp/spool 40G 5.7G 32G 16% /var/sec/chroot-httpd/va r/spx/spool
    /var/storage/chroot-smtp/spx 40G 5.7G 32G 16% /var/sec/chroot-httpd/va r/spx/public/images/spx
    tmpfs 2.0G 84K 2.0G 1% /var/storage/chroot-smtp /tmp/ram
    /etc/nwd.d/route 5.2G 3.5G 1.5G 70% /var/sec/chroot-ipsec/et c/nwd.d/route
    /var/storage 40G 5.7G 32G 16% /var/sec/chroot-snmp/var /storage
    /var/log 52G 2.4G 47G 5% /var/sec/chroot-snmp/var /log
    tmpfs 2.0G 0 2.0G 0% /var/storage/chroot-http /tmp
    /var/sec/chroot-afc/var/run/navl 5.2G 3.5G 1.5G 70% /var/storage/chroot-http /var/run/navl
    kaprtr02:/home/login #

    ----------------------------------------------------------------------------

  • 0 in reply to Arjan Meijer

    Hoi Arjan and welcome to the UTM Community!

    It doesn't look like space in / is a problem.  What do you get from the version command?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

    Thank you.

    Version replies the following:

    What does the timewarp: 1 mean?

    Thanks in advance.

    ----------------------------------------------------------

    kaprtr02:/home/login # version

    Current software version...: 9.510005
    Hardware type..............: Software Appliance
    Installation image.........: 9.310-11.1
    Installation type..........: asg
    Installed pattern version..: 159739
    Downloaded pattern version.: 159739
    Up2Dates applied...........: 39 (see below)
    sys-9.310-9.311-11.3.1.tgz (Jun 6 2016)
    sys-9.311-9.312-3.8.1.tgz (Jun 6 2016)
    sys-9.312-9.313-8.3.1.tgz (Jun 6 2016)
    sys-9.313-9.314-3.13.1.tgz (Jun 6 2016)
    sys-9.314-9.315-13.2.1.tgz (Jun 6 2016)
    sys-9.315-9.316-2.4.1.tgz (Jun 6 2016)
    sys-9.316-9.317-4.5.1.tgz (Jun 6 2016)
    sys-9.317-9.318-5.5.2.tgz (Jun 6 2016)
    sys-9.318-9.319-5.5.1.tgz (Jun 6 2016)
    sys-9.319-9.350-5.12.1.tgz (Jun 6 2016)
    sys-9.350-9.351-12.3.2.tgz (Jun 6 2016)
    sys-9.351-9.352-3.6.2.tgz (Jun 6 2016)
    sys-9.352-9.353-6.4.1.tgz (Jun 6 2016)
    sys-9.353-9.354-4.4.1.tgz (Jun 6 2016)
    sys-9.354-9.355-4.1.1.tgz (Jun 6 2016)
    sys-9.355-9.356-1.3.1.tgz (Jun 6 2016)
    sys-9.356-9.401-3.11.2.tgz (Jun 6 2016)
    sys-9.401-9.402-11.7.1.tgz (Jun 6 2016)
    sys-9.402-9.403-7.4.2.tgz (Jun 6 2016)
    sys-9.403-9.404-4.5.3.tgz (Jun 30 2016)
    sys-9.404-9.405-5.5.1.tgz (Aug 5 2016)
    sys-9.405-9.406-5.3.1.tgz (Sep 17 2016)
    sys-9.406-9.407-3.3.1.tgz (Oct 1 2016)
    sys-9.407-9.408-3.4.1.tgz (Nov 19 2016)
    sys-9.408-9.409-4.9.1.tgz (Dec 23 2016)
    sys-9.409-9.411-9.3.2.tgz (Mar 1 2017)
    sys-9.411-9.412-3.2.2.tgz (Apr 26 2017)
    sys-9.412-9.413-2.4.3.tgz (May 7 2017)
    sys-9.413-9.500-4.9.2.tgz (May 31 2017)
    sys-9.500-9.501-9.5.1.tgz (Jun 13 2017)
    sys-9.501-9.502-5.4.1.tgz (Jul 20 2017)
    sys-9.502-9.503-4.4.2.tgz (Sep 27 2017)
    sys-9.503-9.504-3.1.4.tgz (Jan 21 2018)
    sys-9.504-9.505-1.4.1.tgz (Jan 21 2018)
    sys-9.505-9.506-4.2.2.tgz (Jan 21 2018)
    sys-9.506-9.507-2.1.4.tgz (Mar 24 2018)
    sys-9.507-9.508-1.10.1.tgz (Mar 24 2018)
    sys-9.508-9.509-10.3.2.tgz (Apr 25 2018)
    sys-9.509-9.510-3.5.2.tgz (Sep 26 00:04)
    Up2Dates available.........: 2
    Factory resets.............: 0
    Timewarps detected.........: 1

    -----------------------------------------------------------

  • 0 in reply to Arjan Meijer

    This is just a guess, Arjan.  Five years ago, member Biffa fixed a similar problem with the following two commands:

    rm -f /var/lib/rpm/__db*
    rpm --rebuilddb

    Did that work for you?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thank you Bob.


    I tried but no joy.

    Strill the same.

    "Firmware Up2Date installation failed: Errors during package installation, installation failed (70) Please check the up2date log file for detailed information."

    What seems so odd to me is the fact that the system is actually testing a package called "u2d-aptp-9-31581.i686.rpm". This seems strange to me given i want to update to 9.600.005

    I hope you or someone else has some other idea's

    Regards,

    Arjan

  • 0 in reply to Arjan Meijer

    Well, we could've gotten lucky with that, Arjan. 

    I would try again after deleting the two existing Up2Dates.  Paste this block of commands as root at the command line:

    cc get up2date system_download_interval
    cc set up2date system_download_interval 10
    cd /var/up2date/sys
    rm u2d-sys-*
    wget http://ftp.astaro.com/pub/UTM/v9/up2date/u2d-sys-9.510005-600005.tgz.gpg
    wget http://ftp.astaro.com/pub/UTM/v9/up2date/u2d-sys-9.600005-601005.tgz.gpg
    /sbin/auisys.plx --showdesc

    Then install in WebAdmin.  After the Up2Dates are completed, change 'Firmware download interval' back on the 'Configuration' tab or go back to the command line and set it there.  Better luck now?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

    That is true. I started the process, and come back with results in a minute.

    EDIT:

    Again, no joy. it still keeps failing at the same point. 

    Would a reinstall work. But how can i do a reinstall? It is an embedded computer, without monitor interface. (Sophos home UTM, http://utmshop.nl/sophos-utm-hardware-appliances/nfa-home-9/nfa-home-rev3.html). Quess i should use the DB9 console?


    Regards,


    Arjan

  • 0 in reply to Arjan Meijer

    Hi,

    Well i did a factory reset, and tried again. 

    Still no joy. So it must be something in the package or related to my hardware?

     

    Rgeards,


    Arjan

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