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Up2Date fails consitantly

Arjan Meijer

Dear,

 

I've been running Sophos UTM home for almost 3 years now. Totally happy. However, i can't make the update to 9.6XXX.

Up2Date keeps failing. 

I've already searched for a solution. tried: https://community.sophos.com/kb/en-us/115025

Logfile show RPM process timing out.

So basically from the artikel above i tried all of it. No result. When i actually put the up2date in manual update mode, delete all downloaded packages and then started a manual update cyclus, the following logs are generated. I can't however figure out what is going wrong and from tehre, how to fix it....

Anyone any idea's? Thanks in advance

P.S. i'll be out for a holiday weekend with my wife, so i won't reply very fast :) :

-------------------------

2019:03:23-10:39:03 kaprtr02 audld[13258]: no HA system or cluster node
2019:03:23-10:39:03 kaprtr02 audld[13258]: Starting Up2Date Package Downloader
2019:03:23-10:39:09 kaprtr02 audld[13258]: patch up2date possible
2019:03:23-10:39:12 kaprtr02 audld[13258]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2019:03:23-10:39:15 kaprtr02 audld[13258]: package u2d-sys-9.510005-600005.tgz.gpg needs to be unpacked
2019:03:23-10:39:16 kaprtr02 audld[13258]: package u2d-sys-9.600005-601005.tgz.gpg needs to be unpacked
2019:03:23-10:39:16 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="sys"
2019:03:23-10:39:17 kaprtr02 auisys[13341]: no HA system or cluster node
2019:03:23-10:39:18 kaprtr02 auisys[13341]: removing '/var/up2date/sys-install'
2019:03:23-10:39:18 kaprtr02 auisys[13341]: Starting Up2Date Package Installer
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <man9> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <aws> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <clvbrowser> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <appctrl43> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <ohelp9> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <geoipxtipv6> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <aptp> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <avira-xvdf> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <cadata> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <geoip> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <ipsbundle2> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: No suitable packages of type <savi> found, skipping
2019:03:23-10:39:18 kaprtr02 auisys[13341]: Install u2d packages <sys>
2019:03:23-10:39:18 kaprtr02 audld[13258]: Deleted lingering download files: u2d-savi-9.13733-13753.patch.tgz.gpg
2019:03:23-10:39:18 kaprtr02 auisys[13341]: Starting installing up2date packages for type 'sys'
2019:03:23-10:39:18 kaprtr02 auisys[13341]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.510005-600005.tgz.gpg
2019:03:23-10:39:18 kaprtr02 auisys[13341]: unpacking up2date package version: 9.600005
2019:03:23-10:39:20 kaprtr02 auisys[13341]: Verifying up2date package signature
2019:03:23-10:39:50 kaprtr02 auisys[13341]: Still waiting for process 'sh' (pid=13355, timeout 300 seconds, 270 remaining)
2019:03:23-10:39:51 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="savi"
2019:03:23-10:39:51 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="geoip"
2019:03:23-10:39:53 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="aptp"
2019:03:23-10:39:53 kaprtr02 audld[13258]: Deleted lingering download files: u2d-avira-xvdf-9.12995-12996.patch.tgz.gpg
2019:03:23-10:39:55 kaprtr02 auisys[13341]: Unpacking installation instructions
2019:03:23-10:40:06 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="avira-xvdf"
2019:03:23-10:40:06 kaprtr02 auisys[13341]: parsing installation instructions
2019:03:23-10:40:08 kaprtr02 auisys[13341]: Showdesc ok.
2019:03:23-10:40:08 kaprtr02 auisys[13341]: [INFO-301] New Firmware Up2Date is ready for installation
2019:03:23-10:40:08 kaprtr02 auisys[13341]: unpacking up2date package: /var/up2date/sys/u2d-sys-9.600005-601005.tgz.gpg
2019:03:23-10:40:08 kaprtr02 auisys[13341]: unpacking up2date package version: 9.601005
2019:03:23-10:40:08 kaprtr02 auisys[13341]: Verifying up2date package signature
2019:03:23-10:40:10 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="ipsbundle2"
2019:03:23-10:40:10 kaprtr02 audld[13258]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="appctrl43"
2019:03:23-10:40:20 kaprtr02 auisys[13341]: Unpacking installation instructions
2019:03:23-10:40:23 kaprtr02 auisys[13341]: parsing installation instructions
2019:03:23-10:40:23 kaprtr02 auisys[13341]: Showdesc ok.
2019:03:23-10:40:24 kaprtr02 auisys[13341]: [INFO-301] New Firmware Up2Date is ready for installation
2019:03:23-10:40:46 kaprtr02 auisys[13341]: Up2Date Package Installer finished, exiting
2019:03:23-10:40:46 kaprtr02 auisys[13341]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2019:03:23-10:51:44 kaprtr02 auisys[14486]: no HA system or cluster node
2019:03:23-10:51:45 kaprtr02 auisys[14486]: waiting for db_verify to return (30 seconds max)
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/appctrl43-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/aptp-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/avira-xvdf-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/aws-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/cadata-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/clvbrowser-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/geoip-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/geoipxtipv6-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/ipsbundle2-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/man9-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/ohelp9-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/savi-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: removing '/var/up2date/sys-install'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Starting Up2Date Package Installer
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Install u2d packages <sys>
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Starting installing up2date packages for type 'sys'
2019:03:23-10:51:56 kaprtr02 auisys[14486]: Installing up2date package: /var/up2date/sys/u2d-sys-9.510005-600005.tgz.gpg
2019:03:23-10:51:57 kaprtr02 auisys[14486]: Verifying up2date package signature
2019:03:23-10:52:23 kaprtr02 auisys[14486]: Unpacking installation instructions
2019:03:23-10:52:31 kaprtr02 auisys[14486]: parsing installation instructions
2019:03:23-10:52:32 kaprtr02 auisys[14486]: Unpacking up2date package container
2019:03:23-10:52:42 kaprtr02 auisys[14486]: Running pre-installation checks
2019:03:23-10:53:03 kaprtr02 auisys[14486]: Not installing optional python-pystache
2019:03:23-10:53:04 kaprtr02 auisys[14486]: Not installing optional rubygem-addressable
2019:03:23-10:53:05 kaprtr02 auisys[14486]: Not installing optional rubygem-airbrake
2019:03:23-10:53:05 kaprtr02 auisys[14486]: Not installing optional rubygem-airbrake-ruby
2019:03:23-10:53:06 kaprtr02 auisys[14486]: Not installing optional rubygem-aws-sdk-v1
2019:03:23-10:53:06 kaprtr02 auisys[14486]: Not installing optional rubygem-blankslate
2019:03:23-10:53:07 kaprtr02 auisys[14486]: Not installing optional rubygem-builder
2019:03:23-10:53:07 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid
2019:03:23-10:53:07 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-essentials
2019:03:23-10:53:08 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-extras
2019:03:23-10:53:08 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-fsm
2019:03:23-10:53:09 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-pool
2019:03:23-10:53:09 kaprtr02 auisys[14486]: Not installing optional rubygem-celluloid-supervision
2019:03:23-10:53:09 kaprtr02 auisys[14486]: Not installing optional rubygem-chef
2019:03:23-10:53:10 kaprtr02 auisys[14486]: Not installing optional rubygem-chef-config
2019:03:23-10:53:11 kaprtr02 auisys[14486]: Not installing optional rubygem-chef-zero
2019:03:23-10:53:11 kaprtr02 auisys[14486]: Not installing optional rubygem-coderay
2019:03:23-10:53:12 kaprtr02 auisys[14486]: Not installing optional rubygem-crack
2019:03:23-10:53:12 kaprtr02 auisys[14486]: Not installing optional rubygem-diff-lcs
2019:03:23-10:53:12 kaprtr02 auisys[14486]: Not installing optional rubygem-docile
2019:03:23-10:53:13 kaprtr02 auisys[14486]: Not installing optional rubygem-docker-api
2019:03:23-10:53:13 kaprtr02 auisys[14486]: Not installing optional rubygem-erubis
2019:03:23-10:53:14 kaprtr02 auisys[14486]: Not installing optional rubygem-excon
2019:03:23-10:53:14 kaprtr02 auisys[14486]: Not installing optional rubygem-faraday
2019:03:23-10:53:14 kaprtr02 auisys[14486]: Not installing optional rubygem-ffi
2019:03:23-10:53:15 kaprtr02 auisys[14486]: Not installing optional rubygem-ffi-yajl
2019:03:23-10:53:15 kaprtr02 auisys[14486]: Not installing optional rubygem-fuzzyurl
2019:03:23-10:53:16 kaprtr02 auisys[14486]: Not installing optional rubygem-gssapi
2019:03:23-10:53:16 kaprtr02 auisys[14486]: Not installing optional rubygem-gyoku
2019:03:23-10:53:16 kaprtr02 auisys[14486]: Not installing optional rubygem-hashdiff
2019:03:23-10:53:17 kaprtr02 auisys[14486]: Not installing optional rubygem-hashie
2019:03:23-10:53:17 kaprtr02 auisys[14486]: Not installing optional rubygem-highline
2019:03:23-10:53:18 kaprtr02 auisys[14486]: Not installing optional rubygem-hitimes
2019:03:23-10:53:18 kaprtr02 auisys[14486]: Not installing optional rubygem-htmlentities
2019:03:23-10:53:18 kaprtr02 auisys[14486]: Not installing optional rubygem-httpclient
2019:03:23-10:53:19 kaprtr02 auisys[14486]: Not installing optional rubygem-iniparse
2019:03:23-10:53:19 kaprtr02 auisys[14486]: Not installing optional rubygem-inspec
2019:03:23-10:53:20 kaprtr02 auisys[14486]: Not installing optional rubygem-ipaddress
2019:03:23-10:53:20 kaprtr02 auisys[14486]: Not installing optional rubygem-json
2019:03:23-10:53:20 kaprtr02 auisys[14486]: Not installing optional rubygem-libyajl2
2019:03:23-10:53:21 kaprtr02 auisys[14486]: Not installing optional rubygem-little-plugger
2019:03:23-10:53:21 kaprtr02 auisys[14486]: Not installing optional rubygem-logging
2019:03:23-10:53:22 kaprtr02 auisys[14486]: Not installing optional rubygem-method_source
2019:03:23-10:53:22 kaprtr02 auisys[14486]: Not installing optional rubygem-mini_portile2
2019:03:23-10:53:23 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-archive
2019:03:23-10:53:23 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-authentication
2019:03:23-10:53:23 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-cli
2019:03:23-10:53:24 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-config
2019:03:23-10:53:24 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-log
2019:03:23-10:53:25 kaprtr02 auisys[14486]: Not installing optional rubygem-mixlib-shellout
2019:03:23-10:53:25 kaprtr02 auisys[14486]: Not installing optional rubygem-multi_json
2019:03:23-10:53:25 kaprtr02 auisys[14486]: Not installing optional rubygem-multipart-post
2019:03:23-10:53:26 kaprtr02 auisys[14486]: Not installing optional rubygem-net-scp
2019:03:23-10:53:26 kaprtr02 auisys[14486]: Not installing optional rubygem-net-sftp
2019:03:23-10:53:27 kaprtr02 auisys[14486]: Not installing optional rubygem-net-ssh
2019:03:23-10:53:27 kaprtr02 auisys[14486]: Not installing optional rubygem-net-ssh-gateway
2019:03:23-10:53:27 kaprtr02 auisys[14486]: Not installing optional rubygem-net-ssh-multi
2019:03:23-10:53:28 kaprtr02 auisys[14486]: Not installing optional rubygem-net-telnet
2019:03:23-10:53:28 kaprtr02 auisys[14486]: Not installing optional rubygem-nokogiri
2019:03:23-10:53:29 kaprtr02 auisys[14486]: Not installing optional rubygem-nori
2019:03:23-10:53:29 kaprtr02 auisys[14486]: Not installing optional rubygem-ohai
2019:03:23-10:53:29 kaprtr02 auisys[14486]: Not installing optional rubygem-parallel
2019:03:23-10:53:30 kaprtr02 auisys[14486]: Not installing optional rubygem-parslet
2019:03:23-10:53:30 kaprtr02 auisys[14486]: Not installing optional rubygem-pg
2019:03:23-10:53:31 kaprtr02 auisys[14486]: Not installing optional rubygem-pidfile
2019:03:23-10:53:31 kaprtr02 auisys[14486]: Not installing optional rubygem-plist
2019:03:23-10:53:31 kaprtr02 auisys[14486]: Not installing optional rubygem-proxifier
2019:03:23-10:53:32 kaprtr02 auisys[14486]: Not installing optional rubygem-pry
2019:03:23-10:53:32 kaprtr02 auisys[14486]: Not installing optional rubygem-public_suffix
2019:03:23-10:53:33 kaprtr02 auisys[14486]: Not installing optional rubygem-rack
2019:03:23-10:53:33 kaprtr02 auisys[14486]: Not installing optional rubygem-rainbow
2019:03:23-10:53:34 kaprtr02 auisys[14486]: Not installing optional rubygem-retries
2019:03:23-10:53:34 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec
2019:03:23-10:53:34 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-core
2019:03:23-10:53:35 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-expectations
2019:03:23-10:53:35 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-its
2019:03:23-10:53:36 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-mocks
2019:03:23-10:53:36 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec-support
2019:03:23-10:53:36 kaprtr02 auisys[14486]: Not installing optional rubygem-rspec_junit_formatter
2019:03:23-10:53:37 kaprtr02 auisys[14486]: Not installing optional rubygem-rubyntlm
2019:03:23-10:53:37 kaprtr02 auisys[14486]: Not installing optional rubygem-rubyzip
2019:03:23-10:53:38 kaprtr02 auisys[14486]: Not installing optional rubygem-safe_yaml
2019:03:23-10:53:38 kaprtr02 auisys[14486]: Not installing optional rubygem-semverse
2019:03:23-10:53:38 kaprtr02 auisys[14486]: Not installing optional rubygem-sequel
2019:03:23-10:53:39 kaprtr02 auisys[14486]: Not installing optional rubygem-serverspec
2019:03:23-10:53:39 kaprtr02 auisys[14486]: Not installing optional rubygem-sfl
2019:03:23-10:53:40 kaprtr02 auisys[14486]: Not installing optional rubygem-simplecov
2019:03:23-10:53:40 kaprtr02 auisys[14486]: Not installing optional rubygem-simplecov-html
2019:03:23-10:53:41 kaprtr02 auisys[14486]: Not installing optional rubygem-slop
2019:03:23-10:53:41 kaprtr02 auisys[14486]: Not installing optional rubygem-sophos-iaas
2019:03:23-10:53:41 kaprtr02 auisys[14486]: Not installing optional rubygem-specinfra
2019:03:23-10:53:42 kaprtr02 auisys[14486]: Not installing optional rubygem-sslshake
2019:03:23-10:53:42 kaprtr02 auisys[14486]: Not installing optional rubygem-syslog-logger
2019:03:23-10:53:43 kaprtr02 auisys[14486]: Not installing optional rubygem-systemu
2019:03:23-10:53:43 kaprtr02 auisys[14486]: Not installing optional rubygem-thor
2019:03:23-10:53:43 kaprtr02 auisys[14486]: Not installing optional rubygem-timers
2019:03:23-10:53:44 kaprtr02 auisys[14486]: Not installing optional rubygem-toml
2019:03:23-10:53:44 kaprtr02 auisys[14486]: Not installing optional rubygem-train
2019:03:23-10:53:45 kaprtr02 auisys[14486]: Not installing optional rubygem-uuidtools
2019:03:23-10:53:45 kaprtr02 auisys[14486]: Not installing optional rubygem-vcr
2019:03:23-10:53:45 kaprtr02 auisys[14486]: Not installing optional rubygem-webmock
2019:03:23-10:53:46 kaprtr02 auisys[14486]: Not installing optional rubygem-winrm
2019:03:23-10:53:46 kaprtr02 auisys[14486]: Not installing optional rubygem-winrm-fs
2019:03:23-10:53:47 kaprtr02 auisys[14486]: Not installing optional rubygem-wmi-lite
2019:03:23-10:53:50 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-afg
2019:03:23-10:53:50 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-ang
2019:03:23-10:53:51 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-atg
2019:03:23-10:53:51 kaprtr02 auisys[14486]: Not installing optional ep-branding-ASG-aug
2019:03:23-10:53:53 kaprtr02 auisys[14486]: Not installing optional ep-ha-aws
2019:03:23-10:53:54 kaprtr02 auisys[14486]: Not installing optional ep-localization-afg
2019:03:23-10:53:55 kaprtr02 auisys[14486]: Not installing optional ep-localization-ang
2019:03:23-10:53:56 kaprtr02 auisys[14486]: Not installing optional ep-localization-atg
2019:03:23-10:53:56 kaprtr02 auisys[14486]: Not installing optional ep-localization-aug
2019:03:23-10:54:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 270 remaining)
2019:03:23-10:55:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 240 remaining)
2019:03:23-10:55:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 210 remaining)
2019:03:23-10:56:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 180 remaining)
2019:03:23-10:56:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 150 remaining)
2019:03:23-10:57:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 120 remaining)
2019:03:23-10:57:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 90 remaining)
2019:03:23-10:58:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 60 remaining)
2019:03:23-10:58:34 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 30 remaining)
2019:03:23-10:59:04 kaprtr02 auisys[14486]: Still waiting for process 'rpm' (pid=15119, timeout 300 seconds, 0 remaining)
2019:03:23-10:59:05 kaprtr02 auisys[14486]: >=========================================================================
2019:03:23-10:59:05 kaprtr02 auisys[14486]: Timeout 300 seconds, killing hanging process 'rpm' (pid=15119)
2019:03:23-10:59:05 kaprtr02 auisys[14486]: 
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::_forkexec:253() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  3. Modules::Auisys::Legacy::Systemstep::pre_installation_checks:1041() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  4. Modules::Auisys::Installer::Systemstep::install:184() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  5. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  6. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  7. main::main:298() auisys.pl
2019:03:23-10:59:05 kaprtr02 auisys[14486]:  8. main::top-level:35() auisys.pl
2019:03:23-10:59:17 kaprtr02 auisys[14486]: <=========================================================================
2019:03:23-10:59:17 kaprtr02 auisys[14486]: Not installing optional ep-cloud-ec2
2019:03:23-10:59:21 kaprtr02 auisys[14486]: Not installing optional kernel-smp
2019:03:23-10:59:23 kaprtr02 auisys[14486]: Creating automatic configuration backup
2019:03:23-10:59:28 kaprtr02 auisys[14486]: Starting up2date package installation
2019:03:23-11:00:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 270 remaining)
2019:03:23-11:00:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 240 remaining)
2019:03:23-11:01:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 210 remaining)
2019:03:23-11:01:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 180 remaining)
2019:03:23-11:02:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 150 remaining)
2019:03:23-11:02:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 120 remaining)
2019:03:23-11:03:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 90 remaining)
2019:03:23-11:03:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 60 remaining)
2019:03:23-11:04:24 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 30 remaining)
2019:03:23-11:04:54 kaprtr02 auisys[14486]: Still waiting for process '/bin/rpm' (pid=15740, timeout 300 seconds, 0 remaining)
2019:03:23-11:04:54 kaprtr02 auisys[14486]: >=========================================================================
2019:03:23-11:04:54 kaprtr02 auisys[14486]: Timeout 300 seconds, killing hanging process '/bin/rpm' (pid=15740)
2019:03:23-11:04:54 kaprtr02 auisys[14486]: 
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::_forkexec:253() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  3. Modules::Auisys::Legacy::Systemstep::real_installation:1220() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  4. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  5. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  6. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  7. main::main:298() auisys.pl
2019:03:23-11:04:54 kaprtr02 auisys[14486]:  8. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:06 kaprtr02 auisys[14486]: Failed testing RPM installation (command: 'rpm --test -U --nodeps /var/up2date/sys-install/u2d-sys-9.600005/rpms/u2d-aptp-9-31581.i686.rpm')
2019:03:23-11:05:06 kaprtr02 auisys[14486]: 
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1232() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  6. main::main:298() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  7. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:06 kaprtr02 auisys[14486]: Error details:
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  (stdout):$VAR1 = [];
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  (stderr):$VAR1 = [];
2019:03:23-11:05:06 kaprtr02 auisys[14486]: 
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1233() /</sbin/auisys.plx>Modules/Auisys/Legacy/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  3. Modules::Auisys::Installer::Systemstep::install:227() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  4. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  5. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  6. main::main:298() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  7. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:06 kaprtr02 auisys[14486]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="sys"
2019:03:23-11:05:06 kaprtr02 auisys[14486]: 
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  2. Modules::Auisys::Installer::Systemstep::install:246() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  5. main::main:298() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]:  6. main::top-level:35() auisys.pl
2019:03:23-11:05:06 kaprtr02 auisys[14486]: [CRIT-311] Firmware Up2Date installation failed
2019:03:23-11:05:28 kaprtr02 auisys[14486]: |=========================================================================
2019:03:23-11:05:28 kaprtr02 auisys[14486]: A serious error occured during installation! (70)
2019:03:23-11:05:28 kaprtr02 auisys[14486]: 
2019:03:23-11:05:28 kaprtr02 auisys[14486]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:03:23-11:05:28 kaprtr02 auisys[14486]:  2. main::main:308() auisys.pl
2019:03:23-11:05:28 kaprtr02 auisys[14486]:  3. main::top-level:35() auisys.pl

------------------------

 

 



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Parents
  • 0

    hi

    plase use ssh and type "df- h" and show result.

     

    Thanks

  • 0 in reply to Jlcmux

    Thank you,

    Here is the output.

    Looks fine as far as i can see.

    <edit> On second thought. Is 1.5G enough space to unpack? 

    -----------------------------------------------

    kaprtr02:/home/login # df -h
    Filesystem Size Used Avail Use% Mounted on
    /dev/sda6 5.2G 3.5G 1.5G 70% /
    udev 2.0G 104K 2.0G 1% /dev
    tmpfs 2.0G 56K 2.0G 1% /dev/shm
    /dev/sda1 331M 16M 295M 5% /boot
    /dev/sda5 40G 5.7G 32G 16% /var/storage
    /dev/sda7 52G 2.4G 47G 5% /var/log
    /dev/sda8 2.4G 78M 2.2G 4% /tmp
    /dev 2.0G 104K 2.0G 1% /var/storage/chroot-clie ntlessvpn/dev
    tmpfs 2.0G 0 2.0G 0% /var/sec/chroot-httpd/de v/shm
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-openvpn/ dev
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-ppp/dev
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-pppoe/de v
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-pptp/dev
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-pptpc/de v
    /dev 2.0G 104K 2.0G 1% /var/sec/chroot-restd/de v
    tmpfs 2.0G 0 2.0G 0% /var/storage/chroot-reve rseproxy/dev/shm
    /var/storage/chroot-smtp/spool 40G 5.7G 32G 16% /var/sec/chroot-httpd/va r/spx/spool
    /var/storage/chroot-smtp/spx 40G 5.7G 32G 16% /var/sec/chroot-httpd/va r/spx/public/images/spx
    tmpfs 2.0G 84K 2.0G 1% /var/storage/chroot-smtp /tmp/ram
    /etc/nwd.d/route 5.2G 3.5G 1.5G 70% /var/sec/chroot-ipsec/et c/nwd.d/route
    /var/storage 40G 5.7G 32G 16% /var/sec/chroot-snmp/var /storage
    /var/log 52G 2.4G 47G 5% /var/sec/chroot-snmp/var /log
    tmpfs 2.0G 0 2.0G 0% /var/storage/chroot-http /tmp
    /var/sec/chroot-afc/var/run/navl 5.2G 3.5G 1.5G 70% /var/storage/chroot-http /var/run/navl
    kaprtr02:/home/login #

    ----------------------------------------------------------------------------

  • 0 in reply to Arjan Meijer

    Hoi Arjan and welcome to the UTM Community!

    It doesn't look like space in / is a problem.  What do you get from the version command?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

    Thank you.

    Version replies the following:

    What does the timewarp: 1 mean?

    Thanks in advance.

    ----------------------------------------------------------

    kaprtr02:/home/login # version

    Current software version...: 9.510005
    Hardware type..............: Software Appliance
    Installation image.........: 9.310-11.1
    Installation type..........: asg
    Installed pattern version..: 159739
    Downloaded pattern version.: 159739
    Up2Dates applied...........: 39 (see below)
    sys-9.310-9.311-11.3.1.tgz (Jun 6 2016)
    sys-9.311-9.312-3.8.1.tgz (Jun 6 2016)
    sys-9.312-9.313-8.3.1.tgz (Jun 6 2016)
    sys-9.313-9.314-3.13.1.tgz (Jun 6 2016)
    sys-9.314-9.315-13.2.1.tgz (Jun 6 2016)
    sys-9.315-9.316-2.4.1.tgz (Jun 6 2016)
    sys-9.316-9.317-4.5.1.tgz (Jun 6 2016)
    sys-9.317-9.318-5.5.2.tgz (Jun 6 2016)
    sys-9.318-9.319-5.5.1.tgz (Jun 6 2016)
    sys-9.319-9.350-5.12.1.tgz (Jun 6 2016)
    sys-9.350-9.351-12.3.2.tgz (Jun 6 2016)
    sys-9.351-9.352-3.6.2.tgz (Jun 6 2016)
    sys-9.352-9.353-6.4.1.tgz (Jun 6 2016)
    sys-9.353-9.354-4.4.1.tgz (Jun 6 2016)
    sys-9.354-9.355-4.1.1.tgz (Jun 6 2016)
    sys-9.355-9.356-1.3.1.tgz (Jun 6 2016)
    sys-9.356-9.401-3.11.2.tgz (Jun 6 2016)
    sys-9.401-9.402-11.7.1.tgz (Jun 6 2016)
    sys-9.402-9.403-7.4.2.tgz (Jun 6 2016)
    sys-9.403-9.404-4.5.3.tgz (Jun 30 2016)
    sys-9.404-9.405-5.5.1.tgz (Aug 5 2016)
    sys-9.405-9.406-5.3.1.tgz (Sep 17 2016)
    sys-9.406-9.407-3.3.1.tgz (Oct 1 2016)
    sys-9.407-9.408-3.4.1.tgz (Nov 19 2016)
    sys-9.408-9.409-4.9.1.tgz (Dec 23 2016)
    sys-9.409-9.411-9.3.2.tgz (Mar 1 2017)
    sys-9.411-9.412-3.2.2.tgz (Apr 26 2017)
    sys-9.412-9.413-2.4.3.tgz (May 7 2017)
    sys-9.413-9.500-4.9.2.tgz (May 31 2017)
    sys-9.500-9.501-9.5.1.tgz (Jun 13 2017)
    sys-9.501-9.502-5.4.1.tgz (Jul 20 2017)
    sys-9.502-9.503-4.4.2.tgz (Sep 27 2017)
    sys-9.503-9.504-3.1.4.tgz (Jan 21 2018)
    sys-9.504-9.505-1.4.1.tgz (Jan 21 2018)
    sys-9.505-9.506-4.2.2.tgz (Jan 21 2018)
    sys-9.506-9.507-2.1.4.tgz (Mar 24 2018)
    sys-9.507-9.508-1.10.1.tgz (Mar 24 2018)
    sys-9.508-9.509-10.3.2.tgz (Apr 25 2018)
    sys-9.509-9.510-3.5.2.tgz (Sep 26 00:04)
    Up2Dates available.........: 2
    Factory resets.............: 0
    Timewarps detected.........: 1

    -----------------------------------------------------------

  • 0 in reply to Arjan Meijer

    This is just a guess, Arjan.  Five years ago, member Biffa fixed a similar problem with the following two commands:

    rm -f /var/lib/rpm/__db*
    rpm --rebuilddb

    Did that work for you?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0 in reply to Arjan Meijer

    This is just a guess, Arjan.  Five years ago, member Biffa fixed a similar problem with the following two commands:

    rm -f /var/lib/rpm/__db*
    rpm --rebuilddb

    Did that work for you?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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