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Probleme mit dem Webserserver

Hallo,

Es kommt hin und wieder (im Moment sehr oft) vor, dass das UTM Admin und Benutzerportal über die verknüpfte Domain nicht mehr funktioniert.

Auch die angelegten Webserver (WAF) funktionieren nicht mehr.

Nach einem Neustart der Appliance ist alles wieder okay.

Was kann das sein? Ich meine, dass es erst mit dem Update auf die 9.711-5 aufgetreten ist.

Danke für eure Hilfe.

Grüße Sebastian

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0 Vivek Jagad over 2 years ago

Hallo Sophos User6453,

Vielen Dank, dass Sie sich an die Sophos-Community gewandt haben. Könnten Sie das nächste Mal, wenn es passiert, die Protokolle von der Advance Shell teilen:

tail -f /var/log/httpd.log

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Sophos User6453 over 2 years ago in reply to Vivek Jagad

Moin,

hat ein bisschen gedauert, aber heute war das Problem wieder da.

Danke und Grüße,

Sebastian
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0 Vivek Jagad over 2 years ago in reply to Sophos User6453

Hallo Sophos User6453,

Versuchen Sie, den httpd-Dienst mit dem folgenden Befehl neu zu starten: /etc/init.d/httpd restart

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Sophos User6453 over 2 years ago in reply to Vivek Jagad

Alles klar. Ich war allerdings zu schnell und habe sie Firewall neu gestartet. Werde ich dann beim nächsten Mal versuchen.

Danke für die schnelle Antwort.

Sebastian
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0 Vivek Jagad over 2 years ago in reply to Sophos User6453

Gern geschehen Sebastian...

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Vivek Jagad over 2 years ago in reply to Sophos User6453

Gern geschehen Sebastian...

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Sophos User6453 over 2 years ago in reply to Vivek Jagad

Das Problem trat gerade wieder auf. Ein Neustart des httpd Dienstes hilft nicht.
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0 Vivek Jagad over 2 years ago in reply to Sophos User6453

Haben Sie versucht, den WAF-Dienst reverproxy neu zu starten?: /etc/init.d/reverseproxy restart

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Sophos User6453 over 2 years ago in reply to Vivek Jagad

Ich hatte die Vermutung, dass es ein anderer Dienst ist, denn das Webportal lief ja weiterhin. Aber nein, ich habe neu gestartet und es lief wieder. Beim nächsten Mal starte ich den reverseproxy neu. ;-)
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0 Vivek Jagad over 2 years ago in reply to Sophos User6453

Alles klar dann !

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Sophos User6453 over 2 years ago in reply to Vivek Jagad

/etc/init.d/reverseproxy restart hat den Fehler nicht behoben.
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0 Vivek Jagad over 2 years ago in reply to Sophos User6453

Jetzt ist es am besten, diese Untersuchung zur weiteren Diagnose zum Sophos-Support zu bringen !!

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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