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UTM installation fails with install.tar not found

Hi all,

I bought a new appliance (https://www.amazon.de/gp/product/B08BXF1TWP) for installing the UTM (asg-9.707-5.1.software.iso) on it. I made a bootable USB stick (USB 3.1, 8GB) and copied the software on the stick. Booting the device, the installation starts. After making some entries, I got the message the install.tar wasn't found, but it is there in the /install directory.

I had the same error in my first installation attemp with an older stick, but I found a comment in WWW a slow USB stick may be the reason. Because of this I bought this fancy 8GB USB 3.1 stick with 400MB/s read. This should me more than fast enough.

Does someone have an idea what went wrong?

Kind regards,

Juergen

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0 tobymac over 2 years ago

https://firewallmonk.wordpress.com/2020/04/09/install-tar-wasnt-found-during-utm-re-image/

Hope this helps!
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0 Juergen Moors over 2 years ago in reply to tobymac

tobymac, thanks a lot for the link. Unfortunately, it doesn't help. I did the following:

- I inserted the stick where the ISO is unzipped on the stick.

- I started the installation.

- I did the mount /dev/sdb1 /install

- I proceed with the installation making network-, date- and keyboard settings

- The installation aborted with "installation failed" when it begins to format the temp disk space on sdba1. No error message.

What did I do wrong?

Kind regards,

Juergen
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0 Juergen Moors over 2 years ago in reply to tobymac

tobymac, thanks a lot for the link. Unfortunately, it doesn't help. I did the following:

- I inserted the stick where the ISO is unzipped on the stick.

- I started the installation.

- I did the mount /dev/sdb1 /install

- I proceed with the installation making network-, date- and keyboard settings

- The installation aborted with "installation failed" when it begins to format the temp disk space on sdba1. No error message.

What did I do wrong?

Kind regards,

Juergen
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0 tobymac over 2 years ago in reply to Juergen Moors

Hi,

Try maybe to: mount /dev/sdba1 /install

Probably your disk is mounting different.

Or the disk might be faulty.

Cheers
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0 Juergen Moors over 2 years ago in reply to tobymac

tobymac, again thank you for your help.

When using sdba1 for the device I run into an error for a device not found. So, /dev/sdb1 should be fine.

The stick is fine also. I can read it without problems using my laptop.

It seems the appliance hangs when the installation is aborted. I tried to view the logfile using ALT+F4,but the appliance doesn't react anymore after the installation is aborted. Only way is performing a reset.

Any other ideas?
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0 Amodin over 2 years ago in reply to Juergen Moors

If you are using UEFI in your BIOS settings, change that to legacy. Make sure you aren't using UEFI.

OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
(Former Sophos UTM Veteran, Former XG Rookie)
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0 Juergen Moors over 2 years ago in reply to Amodin

Thanks for the hint, but I'm booting without UEFI. If I chose booting with UEFI nothing works. I'm really desperated. I have no clue what is going wrong and no idea what I can test anymore.
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0 Juergen Moors over 2 years ago in reply to Juergen Moors

Because I get Sophos not installed I have to look for another freeware firewall. Maybe, I'll move to OPNsense.

Nevertheless, thanks a lot for your help!
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