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UTM installation fails with install.tar not found

Juergen Moors

Hi all,

I bought a new appliance (https://www.amazon.de/gp/product/B08BXF1TWP) for installing the UTM (asg-9.707-5.1.software.iso) on it. I made a bootable USB stick (USB 3.1, 8GB) and copied the software on the stick. Booting the device, the installation starts. After making some entries, I got the message the install.tar wasn't found, but it is there in the /install directory. 

I had the same error in my first installation attemp with an older stick, but I found a comment in WWW a slow USB stick may be the reason. Because of this I bought this fancy 8GB USB 3.1 stick with 400MB/s read. This should me more than fast enough.

Does someone have an idea what went wrong?

Kind regards,

  Juergen



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  • 0 in reply to tobymac

    tobymac, thanks a lot for the link. Unfortunately, it doesn't help. I did the following:

    - I inserted the stick where the ISO is unzipped on the stick.

    - I started the installation.

    - I did the mount /dev/sdb1 /install

    - I proceed with the installation making network-, date- and keyboard settings

    - The installation aborted with "installation failed" when it begins to format the temp disk space on sdba1. No error message.

    What did I do wrong?

    Kind regards,

       Juergen

  • 0 in reply to Juergen Moors

    Hi,

    Try maybe to: mount /dev/sdba1 /install

    Probably your disk is mounting different.

    Or the disk might be faulty.

    Cheers

  • 0 in reply to tobymac

    tobymac, again thank you for your help.

    When using sdba1 for the device I run into an error for a device not found. So, /dev/sdb1 should be fine.

    The stick is fine also. I can read it without problems using my laptop.

    It seems the appliance hangs when the installation is aborted. I tried to view the logfile using ALT+F4,but the appliance doesn't react anymore after the installation is aborted. Only way is performing a reset.

    Any other ideas?

  • 0 in reply to Juergen Moors

    If you are using UEFI in your BIOS settings, change that to legacy.  Make sure you aren't using UEFI.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • 0 in reply to Amodin

    Thanks for the hint, but I'm booting without UEFI. If I chose booting with UEFI nothing works. I'm really desperated. I have no clue what is going wrong and no idea what I can test anymore.

  • 0 in reply to Juergen Moors

    Because I get Sophos not installed I have to look for another freeware firewall. Maybe, I'll move to OPNsense.

    Nevertheless, thanks a lot for your help!

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