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Fail OTP after several days or months

Sophos User1116

I have activated the OTP in an XG XG330 and every XX days or mounths I have to reset the QR code as it starts to fail, people cannot connect to the VPN or access the user portal until I delete them and recreate the QR code, once it is reconfigured on their devices, everything works correctly again for XX days or mounths

Thank you for your help



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  • 0

    are you able to "resync" the OTP?

    Double-check the device time. (NTP Settings)


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

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  • 0

    are you able to "resync" the OTP?

    Double-check the device time. (NTP Settings)


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

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