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Whatsapp not working on ISO

awab elhassan 10 months ago

Hi,

I'm using Sophos UTM 9 Firewall, recently, I started receiving complaints from IOS users that they cannot use WhatsApp,

unlike Android users who can use it in a normal way. I tried everything but it didn't work.

Has anyone encountered this problem before?

kind regards

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0 PhilippRusch 10 months ago

Are you using a proxy ? (Webfilter?)

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 awab elhassan 10 months ago in reply to PhilippRusch

yes i do, i have a firewall rule when i assign certain ports for services and WhatsApp sites and IPs as destination it won't work but when i change it to "Any" for both services and Distention it works.
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0 PhilippRusch 10 months ago in reply to awab elhassan

Then go to Network Protection, Live view and watch, which ports are blocked for that IOS devices, when not using „any“

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 awab elhassan 10 months ago in reply to PhilippRusch

source port is keeps changing, for distention its 5222 or 5223.
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0 Vivek Jagad 10 months ago

Hello awab elhassan ,

Thank you for reaching out to the community, have you tried allowing the application from the application control ? For the ref please see the screenshots below:

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Log a Support Case | Sophos Service Guide
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0 awab elhassan 10 months ago in reply to Vivek Jagad

HI, I am already using this but still its not working.
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0 Vivek Jagad 10 months ago in reply to awab elhassan

This are the following ports used by what's app:

TCP Ports; 80, 443, 4244, 5222, 5223, 5228, 5242, 50318, 59234

UDP Ports: 3478, 45395, 50318, 59234

Ensure to create a plain FW rule on the top, and select the action as allow!
And may we know what is the version of the Sophos UTM 9 currently in use ? If you are using any older firmware, request you to upgrade to the latest 9.715-4 released.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Log a Support Case | Sophos Service Guide
Best Practices – Support Case

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0 awab elhassan 10 months ago in reply to Vivek Jagad

firmware is updated 9.715-4, where should i use these ports? firewall? in services? or Distention?
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0 Vivek Jagad 10 months ago in reply to awab elhassan

In services awab elhassan !

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Log a Support Case | Sophos Service Guide
Best Practices – Support Case

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0 awab elhassan 10 months ago in reply to Vivek Jagad

what about distention?? i don't want to make it any
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