This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

web cached sites

If a teacher in the front of the classroom asks all 25 students to go to the same web page and all students are on the same WiFi network, why is it that it takes so long with some students not even making to the site?

Shouldn't the simultaneous requests be caught by the UTM and ideally only one page pulled off the web and all the rest picking up the page from the cache on the UTM? Shouldn't the first student be the one 'waiting' for the page from across the web and all the rest of the students getting the cached page at the same time?

Are there settings that I should be checking that would be interfering or disabling this from happening?

Marvin



This thread was automatically locked due to age.
Parents
  • Hello Marvin,

    Many thanks for reaching out to Sophos Community and hope you are well.

    Was this previously working fine before? or Is this always the case whenever the students access the said website? or there are only times that this happens?

    Web Caching works in very limited scenarios and is actually fairly complicated.

    Caching depends on certain things 
    1) the server says the page is allowed to be cached
    2) the browser requests a cached version
    3) and the browser is not doing any caching on its own

    Most single-user scenarios that the browser and server allow caching, the browser does the caching for you so the proxy's cache never comes into play.

    Here is a test:

    Create a bookmark for www.example.com.> Use the bookmark to load the page.> Use the bookmark to load the page again.

    Note that in the proxy log there is no second request because it was cached by the browser.

    Now hit F5 to reload www.example.com.

    Note that in the proxy log there is now another request but it was not from cache. The status code is 304. In this the browser said "GET this page, by the way I have cached version x" and the website replied 304 Not Modified with no content saying the browser cache was good. The proxy does not interfere.

    Now clear the browser cache then use the bookmark to load the page. You should see the request in the log and it should come from the cache.

    Source info:

     Web caching not working 

    To view the cache message values displayed in http.log: https://support.sophos.com/support/s/article/KB-000034917?language=en_US

    Additionally, I may also recommend you to check the status of the AP where the students connect on the said time of access and check if there's any congestion happening. There is also a possiblility that the sluggishness might happen on the network level (AP)

    Many thanks for your time and patience and thank you for choosing Sophos

    Cheers,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • Raphael,

    Thanks for the info. You've given me a lot to work on here. Much appreciated.

    I hate to reveal my ignorance, but where do I find 'the proxy log'? I've done a bunch of hunting and trying to figure out what exactly I'm looking for but don't quite see it. (Turns out our cache wasn't turned on... if that makes a difference if I was looking for something that was invisible until the proxy is turned on.)

    Marvin

Reply
  • Raphael,

    Thanks for the info. You've given me a lot to work on here. Much appreciated.

    I hate to reveal my ignorance, but where do I find 'the proxy log'? I've done a bunch of hunting and trying to figure out what exactly I'm looking for but don't quite see it. (Turns out our cache wasn't turned on... if that makes a difference if I was looking for something that was invisible until the proxy is turned on.)

    Marvin

Children