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VoIP Problems: Softphones not registering reliably

We have been having problems with some coworkers not being able to reliably register their softphones (PhonerLite).

Their softphones sometimes register with the SIP server (our two FritzBoxes serve as two individual SIP servers, each of them with 10 business phone numbers registered and active via Vodafone (ISP).

It seems that this pertains almost exclusively to the FritzBox with the local IP of 10.10.115.1.

Uplink Balancing is enabled, which has been working fine up until recently (since we started experiencing VoIP problems).

The people affected by it the most at the moment are people working from home, which are connected via SSLVPN (OpenVPN).

I'm suspecting a lack of proper Multipath rules to contribute to the problem, but I'm not sure. At the moment, all Multipath rules are deactivated.

Unfortunately, I haven't been able to capture the traffic of a failed registration process so far.

Any help, suggestions, etc. would be appreciated. Thanks.



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  • Hallo Chris - your second thread - welcome to the UTM Community!

    What version are you on - 9.714?  Did this problem begin to occur when you applied an Up2Date?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hallo Chris - your second thread - welcome to the UTM Community!

    What version are you on - 9.714?  Did this problem begin to occur when you applied an Up2Date?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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