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Sophos SG310 HA Cluster WAN-1 State Up and Link Error

Hello to all,

there are two SG310 in HA Cluster, two WAN-Connections, Colt WAN and A1 LTE WAN (Backup).

Now there is the WAN-Port to Colt State Up and Link Error. If i disable Uplink-Balancing, the Colt-WAN-Port is Up / Up.

If the Colt-WAN-Port is UP / Error there is no Web-Traffic going out to Colt but the Site to Site VPN and Client-VPN is working.

With the integrated tools i can ping the external Colt-DNS and other Server over the Colt-WAN-Port.

Any ideas?

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Vivek Jagad over 1 year ago +1 suggested

Hello OliverSipek , Thank you for reaching out to the community, Just add the gateway ip of Colt-WAN-Port in the Uplink Balancing > Monitoring hosts and hit apply, that should help !

0 Vivek Jagad over 1 year ago

Hello OliverSipek ,

Thank you for reaching out to the community, Just add the gateway ip of Colt-WAN-Port in the Uplink Balancing > Monitoring hosts and hit apply, that should help !

Thanks & Regards,
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0 BAlfson over 1 year ago

Hallo Oliver,

If Vivek's suggestion didn't solve this problem, please insert pictures of the Uplink Balancing box and of the active Multipath Rules.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 OliverSipek over 1 year ago in reply to Vivek Jagad

Hallo,

do you mean the Colt-Router-IP or the Interface with the Colt-WAN-IP

In Uplink Balancing are the Sophos-Colt-Interface and the Sohon-LTE-Interfaces
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0 Vivek Jagad over 1 year ago in reply to OliverSipek

Interface's gateway IP OliverSipek

Thanks & Regards,
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Vivek Jagad | Team Lead, Global Support & Services

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0 OliverSipek over 1 year ago in reply to Vivek Jagad

Thank's

Now uplink monitoring is set to manual and the gateway of Colt and LTE is added.

It will work!
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0 Vivek Jagad over 1 year ago in reply to OliverSipek

also ensure automatic monitoring is unticked OliverSipek

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Log a Support Case | Sophos Service Guide
Best Practices – Support Case

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