Hello, community
I am new to the Sohos device and trying to help a friend recover his device. He had a power outage/surge and after that, the device has been having issues. (He was on a UPS/surge suppressor). Note: The device has a manufacture date of April 2016 so I understand it may actually be discontinued but I did not look it up yet.
Symptoms:
- No longer broadcasting its WiFI SSID for connectivity
- connectivity on the LAN appears dead (I set my PC for 192.168.0.77 with the gateway of 192.168.0.1 and attempted the https connection to port 4444)
- following reset instructions (Push the rest button wait 2-3 seconds push it again and wait for the flashing light.
- I tried hooking up an external CD drive to the USB port and attached a VGA monitor. No Video on the monitor, and it did not seem to spin the CD on restart
Please let me know if I am missing anything or have taken a misstep. At this point, I think that I have a doorstop in this device and have to help him get a different device. Sadly he worked with a different tech support team before I even got to see the device and it may have already been bricked.
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