Proxy is blocking Viber application

Hi Jorge,

Thanks for reaching out to Sophos Community and hope you are well.

Kindly share logs of your UTM and look for deny messages with regards to Viber or services which might be related to Viber.

Few queries:

-Is there any specific services only that are being blocked? or just about everything in Viber won't work?

-Does this happen all the time? or just random scenarios?

-and does this affect everyone or isolated cases only? (Some users/all users, mobile only( android/iOS, PC only, etc)

-Do you have Decrypt and scan enabled on your Web Protection?

Also this could somehow give hint if there's any block category you are hitting when trying to reach Viber: https://docs.sophos.com/nsg/sophos-utm/utm/9.708/help/en-us/Content/utm/utmAdminGuide/WebProtPolicyHelpdeskPolicyTest.htm 

Hope this helps. Have a nice day and thank you for choosing Sophos

Cheers,

Hi Jorge,

Thanks for reaching out to Sophos Community and hope you are well.

Kindly share logs of your UTM and look for deny messages with regards to Viber or services which might be related to Viber.

Few queries:

-Is there any specific services only that are being blocked? or just about everything in Viber won't work?

-Does this happen all the time? or just random scenarios?

-and does this affect everyone or isolated cases only? (Some users/all users, mobile only( android/iOS, PC only, etc)

-Do you have Decrypt and scan enabled on your Web Protection?

Also this could somehow give hint if there's any block category you are hitting when trying to reach Viber: https://docs.sophos.com/nsg/sophos-utm/utm/9.708/help/en-us/Content/utm/utmAdminGuide/WebProtPolicyHelpdeskPolicyTest.htm 

Hope this helps. Have a nice day and thank you for choosing Sophos

Cheers,