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Sophos SMTP demon and the database is hanging

Nick KEY over 2 years ago

Hi,

how can I restart the SMPT Service with Webamin?

Regards

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Vivek Jagad over 2 years ago in reply to Nick KEY +1 verified

Yes Nick KEY , so while login to the putty > you need to type loginuser so there you type in the password for the loginuser following with it type "su" where you need type in the root password !! ====…

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0 Vivek Jagad over 2 years ago

Hello Nick KEY,

Thank you for reaching out to the community, you can restart via ssh > under the ssh menu Press 5 for the device management > Press 3 for the advance shell:
1.) For SMTP Transparent Proxy: service awarrensmtp:restart -ds nosync
2.) For SMTP MTA Mode: service smtpd:restart -ds nosync

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Nick KEY over 2 years ago in reply to Vivek Jagad

Hi,

with Putty or other Tool?
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0 rfcat_vk over 2 years ago in reply to Nick KEY

You can login to the console from the gui.

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Nick KEY over 2 years ago in reply to rfcat_vk

sorry, how can I do that
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0 Vivek Jagad over 2 years ago in reply to Nick KEY

Hey Nick KEY
refer the KBA: https://support.sophos.com/support/s/article/KB-000038697?language=en_US

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Nick KEY over 2 years ago in reply to Vivek Jagad

Ok I did think from Webgui
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0 Vivek Jagad over 2 years ago in reply to Nick KEY

Follow the steps mentioned in the KBA to go to the ssh menu & once you are in ssh menu you can follow the first step I shared initially !!

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Nick KEY over 2 years ago in reply to Vivek Jagad

Sorry
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0 Nick KEY over 2 years ago in reply to Vivek Jagad

Sorry
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0 Bharat J over 2 years ago in reply to Nick KEY

Hey Nick You

Refer the snapshot to get cosole

Regards

"Sophos Partner: Networkkings Pvt Ltd".

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0 Vivek Jagad over 2 years ago in reply to Nick KEY

So if you refer the KB I shared, there is a screen of enabling the SSH under the device access, where you can it is highlighted under the LAN zone, so any interface configured on the LAN zone & any client IP which is b/h that LAN zone can ssh into it using the that interface IP !! Nick KEY

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Nick KEY over 2 years ago in reply to Bharat J

I dont see that screenshot you send me. where can I find it?
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0 Vivek Jagad over 2 years ago in reply to Nick KEY

Open this KBA:" https://support.sophos.com/support/s/article/KB-000038697?language=en_US

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Nick KEY over 2 years ago in reply to Vivek Jagad

I know your link, but I cannot find the IP Address of sophos

tell me easy how can I open from Webgui the console like screenshot of Bharat J
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0 Vivek Jagad over 2 years ago in reply to Nick KEY

On webGUI = Under the Network > Interfaces !!

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 rfcat_vk over 2 years ago in reply to Nick KEY

At the top right hand corner of the gui there is a menu, one item is console. You will be asked for a password to login to the console, then follow the instructions in the kba.

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Nick KEY over 2 years ago in reply to Vivek Jagad

I dont see there any Network!!!! Could you please write me exactly how?

I see on the Webgui,

So where can I open the console?
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0 Vivek Jagad over 2 years ago in reply to Nick KEY

Oh so you are using UTM 9 Product, I'll move the thread !!
that will be under Management > system settings > shell access
command: /var/mdw/scripts/smtp restart
Interfaces & Routing > Interfaces [you'll be able to see the IP address to ssh into]

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
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0 Nick KEY over 2 years ago in reply to Vivek Jagad

ok, I see
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