This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

sophos blocks incoming calls in whatsapp

HI all, 

Sophos blocks incoming calls in whatsapp, messaging on whatsapp works, calling other via whatsapp also works, but when I'm not using my phone I don't hear incoming calls.
When i open my whatsapp then i see that I have a missed call. 

I created a role to test it any -> any service -> my phone did not worked 
When i disable web protection then its working.

does anyone have the fix for this?

Greetings, 

Khesrouw

This thread was automatically locked due to age.

Top Replies

Amodin over 2 years ago +1

Because you need to create a URL exception in your Web Filtering to allow that traffic through (which I think is odd because it should be a port), and delete that Any-Any service, as it's not a port that…

0 Amodin over 2 years ago

Because you need to create a URL exception in your Web Filtering to allow that traffic through (which I think is odd because it should be a port), and delete that Any-Any service, as it's not a port that's the issue.

You can watch the Web Filtering Live Log and make an incoming call. You will see what is being blocked and you can add the exception for the URL you see blocked.

You can also look up the port information or obtain it from WhatsApp and allow those ports through the UTM.

OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
(Former Sophos UTM Veteran, Former XG Rookie)
Cancel
Vote Up +1 Vote Down

Cancel