cannot access a website

do you use some type of DNS-Filter or other firewall in front of UTM?

WebFilter isn't active/configured? is IPS active - check logs.

App-Control?

thanks for your reply, we do not had other firewall in front of UTM, and I already turn off the anti-virus software, but still cannot entry the web site

Hi Paco and welcome to the UTM Community!

Please copy here the lines from the Web Filtering log when you try to access that site.  If you prefer, obfuscate IPs like 84.XX.YY.121, 10.X.Y.100, 192.168.X.200 and 172.2X.Y.51.  That lets us see immediately which IPs are local and which are identical.

Cheers - Bob

Sorry, I dont understand it, can you print screen to show me ?

thanks

2021:11:09-14:08:54  httpproxy[10685]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="XXX.XXX.XXX.XX" dstip="203.127.106.18" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="517" request="0x1bbd3600" url="">https://mft2go-east.pwc.com/" referer="" error="" authtime="0" dnstime="2" cattime="47" avscantime="0" fullreqtime="78007" device="0" auth="0" ua="" exceptions="" category="105" reputation="trusted" categoryname="Business"

So, that worked.  What happens when you click on https://mft2go-east.pwc.com/17367555-00c5-47a9-aa07-50ffce9d156b/?action=reply?

Chers - Bob

there show The webpage that can't connect to this website mft2go-east.pwc.com/.../ may be temporarily offline or has been migrated to another URL.
ERR_CONNECTION_ABORTED

there show The webpage that can't connect to this website mft2go-east.pwc.com/.../ may be temporarily offline or has been migrated to another URL.
ERR_CONNECTION_ABORTED

I get through just fine.  What do you see in the Web Filtering log for that URL?

Cheers - Bob

is that

2021:11:09-14:08:54  httpproxy[10685]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="XXX.XXX.XXX.XX" dstip="203.127.106.18" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="517" request="0x1bbd3600" url="">">https://mft2go-east.pwc.com/" referer="" error="" authtime="0" dnstime="2" cattime="47" avscantime="0" fullreqtime="78007" device="0" auth="0" ua="" exceptions="" category="105" reputation="trusted" categoryname="Business"

statuscode="200"

That's the line from the access (mft2go-east.pwc.com) that works, We need to look at the log line for mft2go-east.pwc.com/17367555-00c5-47a9-aa07-50ffce9d156b/?action=reply.

Cheers - Bob

where I can get the log line to you? thanks

Mouse over my name and click on 'Send a private messsage'.

Cheers - Bob

sorry, I want to know where can download my log line

Cheers - Bob