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cannot access a website

Paco Chan

hello,
we useing the SOPHOS Firewall model of SG130, i had reach a report case from our company, we cannot access to mft2go-east.pwc.com/.../
in the case we do not turn on any web fitter, and in the same place we had two SOPHOS firewall is same model, the other one had same setting but it can enter to the website, so please give us a help.
thanks



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  • 0

    do you use some type of DNS-Filter or other firewall in front of UTM?

    WebFilter isn't active/configured? is IPS active - check logs.

    App-Control?


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    thanks for your reply, we do not had other firewall in front of UTM, and I already turn off the anti-virus software, but still cannot entry the web site

  • 0 in reply to Paco Chan

    Hi Paco and welcome to the UTM Community!

    Please copy here the lines from the Web Filtering log when you try to access that site.  If you prefer, obfuscate IPs like 84.XX.YY.121, 10.X.Y.100, 192.168.X.200 and 172.2X.Y.51.  That lets us see immediately which IPs are local and which are identical.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Sorry, I dont understand it, can you print screen to show me ?

    thanks

  • 0 in reply to Paco Chan
    2021:11:08-10:39:03 XXXXXX httpproxy[2180]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.XX.YY.65" dstip="203.127.106.18" user="" group="" ad_domain="" statuscode="302" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="545" request="0xd6f41c00" url="">mft2go-east.pwc.com/.../ referer="" error="" authtime="0" dnstime="0" aptptime="117" cattime="83892" avscantime="5057" fullreqtime="324028" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36" exceptions="" country="Singapore" category="105" reputation="trusted" categoryname="Business" sandbox="-" content-type="text/html"
    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to Paco Chan
    2021:11:08-10:39:03 XXXXXX httpproxy[2180]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.XX.YY.65" dstip="203.127.106.18" user="" group="" ad_domain="" statuscode="302" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="545" request="0xd6f41c00" url="">mft2go-east.pwc.com/.../ referer="" error="" authtime="0" dnstime="0" aptptime="117" cattime="83892" avscantime="5057" fullreqtime="324028" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36" exceptions="" country="Singapore" category="105" reputation="trusted" categoryname="Business" sandbox="-" content-type="text/html"
    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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