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SOPHOS UTM-9 Unable to create hotspot vouchers after 9.707-5 update

Sophos User5096

Hi All,

I upgraded my UTM-9 to version 9.707-5 after which I am unable to generate new hotspot vouchers. I looked at the hotspot logs and I am seeing the following error:

Failed to connect to database: could not connect to server: Connection refused


Has anyone experienced  this before? Any assistance is appreciated.



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    Hi and welcome to the UTM Community!

    The following command rebuilds the PostgreSQL databases.  Although this deletes all of the graphs and data in Reporting, it does not affect the logs.

         /etc/init.d/postgresql92 rebuild

    If that doesn't resolve your issue, start a new Voucher but don't click [Save], start the Wireless Live Log, wait for it to begin to populate and then click [Save].  Copy the complete log lines here after you hit [Save].

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Hi and welcome to the UTM Community!

    The following command rebuilds the PostgreSQL databases.  Although this deletes all of the graphs and data in Reporting, it does not affect the logs.

         /etc/init.d/postgresql92 rebuild

    If that doesn't resolve your issue, start a new Voucher but don't click [Save], start the Wireless Live Log, wait for it to begin to populate and then click [Save].  Copy the complete log lines here after you hit [Save].

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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